Swostika Thapa
Pascoe Vale,Australia
Summary
I have strong experience in customer service and hospitality, and I am now focused on early childhood education. I enjoy working with children, helping them grow, learn, and feel safe. I am a hardworking, friendly person who enjoys working in a team, and supporting others. Motivated Teacher's Assistant with deep passion for helping students excel by supporting teachers and enhancing classroom environments. Proficient in organizing supplies, cleaning rooms, and planning fun activities. Good tutoring, recordkeeping, and time management skills.
Overview
6
6
years of professional experience
Work History
Assistant Educator
Innova Academy
Heidelberg Heights, Australia
04.2024 - 02.2025
- Helped room leaders with age-appropriate activities to support children's learning and development.
- Maintained a clean, safe, and hygienic environment for children.
- Assisted in preparing individual learning plans with guidance from senior staff.
- Worked closely with families and team members to support children’s needs.
Customer Service
McDonald's
Brunswick, Australia
06.2019 - 10.2023
- Provided friendly service and handled customer concerns quickly.
- Trained new team members in customer service.
- Managed registers and followed food safety rules.
- Helped prepare food and kept the dining area clean and safe.
Customer Service
Bowls Baby
Essendon, Australia
02.2021 - 03.2022
- Delivered great customer service.
- Handled complaints professionally.
- Maintained a clean and welcoming environment.
Education
Graduate Diploma - Early Childhood Education
Victoria University
Melbourne, VIC12.2024
Bachelor of Business Administration - Accounting
Melbourne Institute of Technology
Melbourne, VIC07.2022
MBA - Business
AIH
Melbourne, VICSkills
- Great communication
- Teamwork and leadership
- Time management
- Early childhood education knowledge
- Customer service
- Maintaining hygiene and safety
References
- Dipshikha Thapa Chhetri, Room Leader, (Phone number – to be added)
- Rupa Upreti, Room Leader, (Phone number – to be added)
- Ritika Lamichhane, Manager, 0433 930 419
- Adam Elvis, Store Manager, 0452 559 339
Timeline
Assistant Educator
Innova Academy
04.2024 - 02.2025
Customer Service
Bowls Baby
02.2021 - 03.2022
Customer Service
McDonald's
06.2019 - 10.2023
Graduate Diploma - Early Childhood Education
Victoria University
Bachelor of Business Administration - Accounting
Melbourne Institute of Technology
MBA - Business
AIH
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