Sydney Dean

• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.

• Increased account profitability by identifying areas for cost reduction without sacrificing quality or service levels.
• Collaborated with sales teams to identify new opportunities, driving revenue growth.
• Maintained comprehensive client records within CRM systems, ensuring accurate tracking of interactions and facilitating effective follow-up activities.
• Strengthened relationships with key clients, leading to increased repeat business.
• Trained junior account managers in best practices and industry standards, fostering a high-performing team culture.
• Managed payroll operations for team of employees.
• Generated financial and operational reports to assist management with business strategy.

General/Training Manager

Job consisted: setting and achieveing sales targets, hiring and training management and staff. Setting up local marketing, helped open four new store with KFC brands.

1. Training Manager of the Year 2002 in the state of Victoria.

2. Help Trained staff on delivering high customer satisfaction and help operator the restaurant as a united team.