Microsoft office
Syed Moiz
Box Hill,NSW
Summary
Aspiring IT professional with a foundational background in information technology and a keen interest in advancing cybersecurity skills. Completed the Cisco Certified System Technician (CCST) certification, demonstrating solid technical knowledge and hands-on experience. Currently pursuing a Diploma in Cybersecurity to deepen expertise in protecting and defending against cyber threats. Actively working towards CompTIA Security+ and A+ certifications to strengthen understanding of security protocols and IT infrastructure. Plans to further enhance skills by obtaining the Cisco Certified Network Associate (CCNA) certification, aiming to build a comprehensive skill set in networking and cybersecurity. Dedicated to continuous learning and development in the dynamic field of information technology.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Admin and Sales Assistant
Sapphire Estate Agents
03.2023 - 06.2024
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Customer Service Representative
Kmart
03.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Certified Cisco Systems Technician
Cisco
Sydney06.2024
High School Diploma -
Carlingford High School
Carlingford, NSW 04.2001 -
Skills
- Complex Problem-Solving
- Display building
- Visual Merchandising
- Goal-Oriented
- Sales expertise
- Customer Assistance
- Teamwork and Collaboration
- Multitasking Abilities
Software
Adobe
AgentBox
Timeline
Admin and Sales Assistant
Sapphire Estate Agents
03.2023 - 06.2024
Customer Service Representative
Kmart
03.2021 - 02.2023
High School Diploma -
Carlingford High School
04.2001 -
Certified Cisco Systems Technician
Cisco
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