Microsoft office
Syed Moiz
Box Hill
Summary
Aspiring IT professional with a foundational background in information technology, actively seeking an IT traineeship role to further develop skills and gain practical experience. Completed the Cisco Certified System Technician (CCST) certification, demonstrating solid technical knowledge and hands-on experience. Currently working towards CompTIA Security+ and A+ certifications to strengthen understanding of security protocols and IT infrastructure. Plans to further enhance skills by obtaining the Cisco Certified Network Associate (CCNA) certification, aiming to build a comprehensive skill set in networking and cybersecurity.
Dedicated to continuous learning and development in the dynamic field of information technology. Experience includes building own PC, assisting others in building PCs, and helping family members with IT-related issues such as problem-solving, hardware, and software troubleshooting. Completed 2 years of Information Process Technology (IPT) in HSC, further solidifying a strong foundation in IT principles and practices. Eager to contribute and grow within an IT traineeship role.
4o
Overview
3
3
years of professional experience
Work History
Admin and Sales Assistant
Sapphire Estate Agents
Blacktown
03.2023 - 06.2024
- Increased sales by building strong customer relationships and providing excellent service.
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Customer Service Representative
Kmart
03.2021 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Education
Certified Cisco Systems Technician
Cisco
High School Diploma -
Carlingford High School
04.2001 -
Skills
Complex Problem-Solving
Goal-Oriented
Customer Needs Assessment
Customer Service
Honest and Dependable
Teamwork and Collaboration
Software
Adobe
AgentBox
Languages
English
Arabic
Urdu
Timeline
Admin and Sales Assistant
Sapphire Estate Agents
03.2023 - 06.2024
Customer Service Representative
Kmart
03.2021 - 02.2023
High School Diploma -
Carlingford High School
04.2001 -
Certified Cisco Systems Technician
Cisco
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