Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

SYED ZAIDI

Perth,Australia

Summary

Customer-focused hospitality and security professional with 6+ years’ experience in leadership, customer service, and conflict resolution across large venues, including Optus Stadium and Metropolis Fremantle. Known for calm leadership under pressure, team coordination, and delivering exceptional service in high-volume environments.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Head of Security - Metropolis Fremantle (Night-Owl Entertainment)

Vault Protective Services
09.2024 - Current
  • Successfully led a team of 10+ security personnel during high-capacity nights, ensuring smooth operations and guest safety.
  • Developed and implemented shift briefing and debriefing procedures that improved team communication, accountability, and response coordination.
  • Proactively de-escalated several high-risk situations, preventing physical altercations and ensuring a safe environment for patrons and staff.
  • Recognized by venue management for consistent professionalism and effective conflict resolution in one of Fremantle’s most challenging nightlife environments.
  • Partnered with local law enforcement and emergency services to streamline emergency response protocols, reducing incident response time.
  • Contributed to roster planning and team structuring, optimizing coverage during peak hours and special events.
  • Maintained detailed incident and shift reports, improving security operations and legal documentation for the venue.
  • Led post-shift performance evaluations, improving team accountability and promoting a culture of safety and professionalism.
  • Ensured full team compliance with RSA, venue policies, and state safety regulations, contributing to a 100% safety audit pass rate.
  • Played a key role in identifying and banning repeat offenders, significantly reducing the frequency of recurring disruptions.

Bartender - Optus Stadium (Hospitality Food & Beverages)

VenuesLive
Perth, WA
10.2023 - 08.2024
  • Prepared and served alcoholic and non-alcoholic beverages efficiently in bars, kiosks, and VIP areas.
  • Maintained exceptional service during high-traffic periods, including AFL games, concerts, and corporate events.
  • Ensured compliance with Responsible Service of Alcohol (RSA) and venue liquor licensing laws.
  • Maintained cleanliness and presentation of the bar area in accordance with health and safety regulations.
  • Provided friendly and attentive customer service, enhancing the guest experience.
  • Worked collaboratively with team members and supervisors to deliver seamless service across large-scale operations.
  • Assisted in restocking bars and managing inventory during events to ensure uninterrupted service and minimize delays.

Customer Call Support Agent

TCS Couriers
02.2017 - 10.2021
  • Handled inbound and outbound customer service calls regarding shipment tracking, delays, complaints, and delivery instructions.
  • Resolved customer queries and complaints in a timely and professional manner, consistently meeting call center KPIs.
  • Collaborated with internal teams (dispatch, logistics, warehouse) to provide accurate updates and solutions.
  • Providing information to customers about service offerings, delivery protocols, and complaint resolution processes.
  • Identified recurring issues and escalated complex cases to supervisors for timely resolution.
  • Maintained up-to-date knowledge of company policies, regional delivery schedules, and service changes.

Education

Master of International Hospitality - Management

Edith Cowan University
Perth, WA
06.2025

Master of Business Administration -

Iqra University Pakistan
Karachi, Pakistan
01.2021

Bachelor in Statistics -

Karachi University
Karachi, Pakistan
01.2014

Skills

  • TEAM LEADERSHIP & ROSTERING
  • STAFF TRAINING & BRIEFING
  • CONFLICT RESOLUTION
  • STRATEGIC PLANNING
  • PRESSURE HANDLING
  • PLANNING AND COORDINATION
  • HIGH-VOLUME SERVICE DELIVERY
  • RSA & SAFETY COMPLIANCE
  • INCIDENT REPORTING
  • CUSTOMER SERVICE
  • EFFECTIVE COMMUNICATION
  • EVENT COORDINATION
  • THREAT ANALYSIS
  • ACTIVE LISTENING

Certification

  • Intending to obtain Non-Restricted Approved Manager Certification.
  • Certificate II in Security and Crowd Control
  • Responsible Service to Alcohol
  • First-Aid
  • CPR

Languages

English
Full Professional

Timeline

Head of Security - Metropolis Fremantle (Night-Owl Entertainment)

Vault Protective Services
09.2024 - Current

Bartender - Optus Stadium (Hospitality Food & Beverages)

VenuesLive
10.2023 - 08.2024

Customer Call Support Agent

TCS Couriers
02.2017 - 10.2021

Master of International Hospitality - Management

Edith Cowan University

Master of Business Administration -

Iqra University Pakistan

Bachelor in Statistics -

Karachi University

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SYED ZAIDI