Tahleya Lee
Perth,WA
Summary
Experienced in customer service and relationship management, with a strong focus on identifying customer needs and providing tailored support. Demonstrated ability to train employees on effective handling of customer interactions, fostering a culture of continuous improvement within teams. Proficient in utilizing CRM software and Microsoft Office to streamline communication and enhance service delivery. Skilled in conflict resolution and active listening, contributing to positive customer experiences.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Relationship Consultant
Beyond Bank
West Leederville, WA
06.2024 - Current
- Advised customers on products and services best suited to their needs through effective questioning techniques.
- Trained new staff members on proper handling of customer relations tasks.
- Studied existing processes and identified opportunities for process improvement.
SME
TSA Group
West Perth, WA
12.2023 - 06.2024
- Managed customer relations by responding promptly to inquiries, complaints, and feedback.
- Offered one-on-one support for team members and managers to drive continuous improvement.
- Identified needs of customers promptly and efficiently.
Receptionist
Subiaco Business Centre
Subiaco, WA
01.2023 - 12.2023
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
Education
Some College (No Degree) -
Atlantis Beach Baptist College
Two RocksSkills
- Customer service
- Process improvement
- Employee training
- Microsoft Office
- Conflict resolution
- Effective communication
- Active listening
- CRM software
- Time management
- Customer relationship management
Certification
WA Drivers License
Timeline
Customer Relationship Consultant
Beyond Bank
06.2024 - Current
SME
TSA Group
12.2023 - 06.2024
Receptionist
Subiaco Business Centre
01.2023 - 12.2023
Some College (No Degree) -
Atlantis Beach Baptist College