TAHLIA NAKITA CALLAGHAN
Fairfield East
Summary
Motivated and driven individual with over 10 years of customer experience in a fast-paced, team-based environment. Confident, positive, and reliable, excelling as an attentive Food and Beverage attendant, consistently achieving customer service satisfaction and workplace goals. Independent and quick-thinking team player committed to enhancing the customer experience.
Overview
11
11
years of professional experience
Work History
Food and Beverage Attendant
Novotel Hotel Parramatta
05.2019 - 06.2021
- Company Overview: At Novotel our main priority and focus is service provided to our guests
- We strive on guest perfection and ensure all our guests feel welcome and at home as much as possible
- My role can vary from working restaurant shifts for breakfast, lunch and dinner
- It can also be in the function room or in banquets for work events and conferences
- My role can also include working the mini bar shift and room service
- Working for Novotel Parramatta has really helped my skills and experience within hospitality and customer service, as I am consistently interacting with guests and enjoy doing so
- At Novotel our main priority and focus is service provided to our guests
- We strive on guest perfection and ensure all our guests feel welcome and at home as much as possible
Bank Teller
Westpac Branch/ATM
Ultimo, NSW
01.2015 - 12.2016
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Assessed client's financial situations to develop strategic financial planning solutions
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Organized, stocked and maintained the teller window area
- Maintained friendly and professional customer interactions
- Communication skills
- Quick learner
- Customer service skills
- Cash handling skills
- People-oriented
- Interpersonal skills
- Attention to detail
- Positive attitude
Customer Service Representative
Officeworks Support Office
North Rocks
04.2019 - 09.2020
Customer Service Specialist
Commonwealth Bank
Redfern, NSW
10.2023 - 04.2024
Waitress
Choc Affair
Concord, NSW
01.2013 - 02.2013
- Pleasantly greeted guests and offered to take drink orders while they familiarize themselves with the menu
- Stocked and maintained cleanliness of stations
- Maintained complete knowledge of restaurant menu, including daily specials
- Affected quick resolutions to customer problems and brought in management when needed
- Proactively prepared for large parties and reservations
- Consistently provided professional and engaging service
Work Experience
Chester Square Pharmacy
Chester Hill, NSW
10.2015
- Organized and sorted scripts
- Re-stocked all new and loose items onto correct shelves
- Assisted pharmacist in collecting correct medication for scripts
- Sustained a clean and tidy workplace
- Maintained friendly and professional customer service
- Assisted customers with their queries
Work Experience
Windsor & Lux
Fairfield, NSW
03.2014
- Re-stocked dresses onto their correct racks
- Corrected and cleaned the store
- Assisted customers with their needs and ensuring they're satisfied
- Maintained friendly and professional customer service
Work Experience
Coles
Fairfield, NSW
01.2014
- Collected all loose stock and returned them back to their correct shelves
- Assisted customers in finding what they require
- Corrected and cleaned the store
- Maintained a friendly and professional manner
Customer Service
Fish Affair
Parramatta, NSW
01.2018 - 04.2018
- Preparing and serving food and beverages
- Handling cash and using POS system
- Organizing stock and maintaining a tidy and neat environment
- Washing up and ensuring the store is always clean and tidy
- Providing friendly and professional customer service
Crew Member
McDonald's Fairfield
Fairfield, NSW
06.2013 - 12.2016
- Adhered to company safety standards, including food quality and sanitation procedures
- Ensured the cleanliness of the restaurant and that counters and tables were properly sanitized
- Maintained an atmosphere of enthusiastic customer service
- Provided friendly and attentive service
- Routinely removed trash and debris from restaurant
- Maintain clean, neat and properly stocked all areas correctly
- Engaged in suggestive selling and other sales techniques
Beverage Server
Boost Juice
Bass Hill, NSW
05.2022 - 12.2022
Education
High School Diploma -
Chester Hill High School
Chester Hill, NSW01.2016
Skills
- RSA Card
Timeline
Customer Service Specialist
Commonwealth Bank
10.2023 - 04.2024
Beverage Server
Boost Juice
05.2022 - 12.2022
Food and Beverage Attendant
Novotel Hotel Parramatta
05.2019 - 06.2021
Customer Service Representative
Officeworks Support Office
04.2019 - 09.2020
Customer Service
Fish Affair
01.2018 - 04.2018
Work Experience
Chester Square Pharmacy
10.2015
Bank Teller
Westpac Branch/ATM
01.2015 - 12.2016
Work Experience
Windsor & Lux
03.2014
Work Experience
Coles
01.2014
Crew Member
McDonald's Fairfield
06.2013 - 12.2016
Waitress
Choc Affair
01.2013 - 02.2013
High School Diploma -
Chester Hill High School