Tahlia-Rose Zincraft
Swan View
Summary
I am seeking to enter the workforce as a newly qualified Registered Nurse. Customer service professional with experience in resolving customer inquiries and enhancing satisfaction. Strong focus on teamwork and adaptability. Skilled in communication, problem-solving, and maintaining positive customer experience. Known for reliability and achieving results in fast-paced environment.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Online Customer Service team member
Kmart Midland
10.2017 - Current
- Connected with 20+ customers per day in person or via phone contact, answering queries and providing product information and recommendations
- Stocking and distributing inventory and products to maintain high sales and customer satisfaction
- Picking and packing customers online and instore orders
- Filling and merchandising apparel stock to create an appealing and easy customer experience
- Provided comprehensive training to new team members, ensuring they were equipped and felt confidence in the role
- Checkout operator and cash handling
- Managing and de-escalating threatening customer situations
- Maintained thorough knowledge of products and services to provide accurate information to customers, increasing trust in the brand.
Education
Bachelor of Science - Nursing
Curtin University
Bentley, WA11-2024
Diploma of Health Sciences -
Curtin University
Bentley, WA07-2021
Certificate IV - Work Skills
Swan Christian College
Perth, WA11-2020
Certificate IV - Business
Swan Christian College
Perth, WA11-2020
No Degree -
Swan Christian College
Perth, WA11-2020
Skills
- Active listening
- Critical thinking
- Customer service
- Relationship building
Clinical Referees
- Christie Villano
- SJOG Midland Clinical Facilitator
- 0425 188 859
- Chrisite.villano@curtin.edu.au
- Alanna Hussey
- PCH Clinical Facilitator
- 0436 595 661
- alanna.hussey@health.wa.edu.au
Work and Personal Referees
- Samantha Sumich
- Operations Manager Kmart Midland
- 0413 995 971
- K1052ma02@kmart.com.au
- Hannah Mars
- Nurse Manager SJOG Midland
- 9462 4212
- hannah.mars@sjog.org.au
Clinical Placement Experience
Total 800 hours
- St John of God Midland Emergency Department: 208 hours
- Perth Children’s Hospital Outpatients’ department: 192 hours
- Bentley Hospital Ward 12 Aged care and Rehab: 80 hours
- North Metro Mental Health Service - Grayland’s Hospital: 80 hours
- Joondalup Health Campus - Aged care: 80 hours
- Mercy Health Villa Maria Hostel: 80 hours
- Catholic Homes St Vincent’s Aged Care: 80 hours
Certification
- Basic Life Support Certificate (including C.P.R)
- Manual Handling Certificate
- Working with Children Check
- National Police Certificate
- NDIS Worker Screening Check
Timeline
Online Customer Service team member
Kmart Midland
10.2017 - Current
Bachelor of Science - Nursing
Curtin University
Diploma of Health Sciences -
Curtin University
Certificate IV - Work Skills
Swan Christian College
Certificate IV - Business
Swan Christian College
No Degree -
Swan Christian College
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