Tahnie Rhoden
Wollongong,NSW
Summary
Proven leader with a track record of enhancing team performance and customer satisfaction at The Sebel Kiama. Excelled in organizational skills and worker training, coordinating events for up to 200 guests. Demonstrated exceptional decision-making and team collaboration, driving continuous improvement in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Food and Beverage Team Leader
The Sebel Kiama
04.2022 - Current
- Responded to customer complaints addressed their concerns and provided solutions
- Trained staff to work all areas including but not limited to bartending and working functions.
- Coordinated Wedding receptions and other large functions with up to 200 people, ensuring everything runs smoothly.
- Managed a team of staff to ensure that the events or restaurant ran effectively
Communications and Community Engagement Intern
Opal Healthcare
06.2019 - 02.2022
- Constructed posts for social and Digital media, ensured that they fit company guidelines and were scheduled to post on time.
- Communicated with members from multiple departments to ensure that projects were completed promptly and accurately.
- Updated information and images on promotional websites and internal media platforms.
- Contacted and updated family members of their loved ones condition during COVID-19 outbreaks
University President for AIME Program
Australian Indigenous Mentoring Experience
01.2021 - 11.2021
- Liaise with teachers and the principal of local high schools to ensure successful tutoring and mentoring of students.
- Supervise and run successful tutoring and mentoring sessions consisting of at least 15 students from grades 7-12.
- Manage upwards of 40 mentors and ensure that they are at the necessary school at the correct time or that there is a replacement if there is a reason that they cannot attend.
Radiology Medical Receptionist
South Coast X-Ray
10.2018 - 01.2019
- Performed various administrative tasks by filing, copying and faxing documents.
- Obtained payments from patients and scanned identification and insurance cards.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
Education
Masters of Indigenous Health - Indigenous Health
University of Wollongong
11.2024
Bachelor of Medical And Health Science - Medical And Health Science
University of Wollongong
11.2022
Certificate III in Pathology Collection - Pathology
Southern IML Pathology
10.2020
Skills
- Customer Service
- Worker Training
- Organizational Skills
- Team Collaboration
- Multitasking
- Decision-Making
- Continuous Improvement
- Self Motivation
- Analytical Thinking
- Team building
- Appointment management
- Patient confidentiality
- HIPAA Compliance
- Document Management
- Medical Terminology
- Data Entry
Timeline
Food and Beverage Team Leader
The Sebel Kiama
04.2022 - Current
University President for AIME Program
Australian Indigenous Mentoring Experience
01.2021 - 11.2021
Communications and Community Engagement Intern
Opal Healthcare
06.2019 - 02.2022
Radiology Medical Receptionist
South Coast X-Ray
10.2018 - 01.2019
Masters of Indigenous Health - Indigenous Health
University of Wollongong
Bachelor of Medical And Health Science - Medical And Health Science
University of Wollongong
Certificate III in Pathology Collection - Pathology
Southern IML Pathology
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