Talia Horgan
9 Cobbler Place, Pacific Pines
Summary
Strong Customer Service Manager with a range of experience at Woolworths Supermarkets, excelling in team leadership and customer satisfaction. Proven ability to resolve complex issues, skilled in time management and proven coaching abilities. Committed to achieving outstanding results in fast-paced settings.
Overview
11
11
years of professional experience
Work History
Customer Service Team Member
Woolworths Supermarket
09.2019 - 09.2022
- Greeted and served customers
- Maintained a clean working area
- Followed directions and feedback from team managers
- Used constructive feedback to further improve own ability
Assistant Customer Service Manager
Woolworths Supermarket
09.2022 - Current
- Serving and assisting customers with their groceries and any questions or queries
- Coached team members to provide a positive and friendly service
- Assisted in training new hires on expectations and company policies and procedures
- Increased customer satisfaction by addressing any queries or issues that may arise
- Managed challenging situations involving dissatisfied customers, whilst maintaining professional
- Maintain a positive outlook and dealing well under pressure
- Rostering
Online Team Manager
Woolworths Supermarket
01.2015 - 02.2025
- Picking and packing customer orders
- Loading trucks for home deliveries
- Team rostering
- Coaching team to provide good service and handing of online orders
- Managed well in a stressful and busy environment
- Dispatching orders and managing daily orders
Customer Service Manager
Woolworths Supermarket
05.2025 - Current
- Resolved customer complaints, issues and addressed problems to achieve the best possible outcome prioritizing customer satisfaction
- Rostering and managing team leave
- Serving and assisting customers
- Working 1 on 1 with team to achieve great company results
- Managing customer service team members and promoting a positive work environment, focusing of teamwork and collaboration.
- Attending meetings and working well with other members of leadership team to provide our customers with the best service
- Planograms
- Effectively managing queue wait times and customer satisfaction
Education
Diploma - Mental Health
TAFE Queensland
QLD01-2022
High School Diploma -
Livingstone Christian College
Gold Coast, QLD09-2020
Skills
- Great customer service skills
- Good time management
- Organised and punctual
- Team player
- Fast learner
- Motivated
- Mental Health First Aid certificate
Timeline
Customer Service Manager
Woolworths Supermarket
05.2025 - Current
Assistant Customer Service Manager
Woolworths Supermarket
09.2022 - Current
Customer Service Team Member
Woolworths Supermarket
09.2019 - 09.2022
Online Team Manager
Woolworths Supermarket
01.2015 - 02.2025
Diploma - Mental Health
TAFE Queensland
High School Diploma -
Livingstone Christian College
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