Talita Johannes
Pottsville,NSW
Summary
Proven track record in enhancing cleanliness and customer satisfaction, notably with Tweed Coast Cleaners. Excelled in time management and maintaining high standards of service, evidenced by increased client referrals. Skilled in using Google Workspace and demonstrating a strong work ethic, I consistently deliver professional and attentive service, fostering positive client relationships.
Overview
7
7
years of professional experience
Work History
Domestic Cleaner
Myself
Pottsville
06.2021 - Current
- Received positive feedback from clients on punctuality, professionalism, and attention to detail in each cleaning job completed.
- Developed strong relationships with clients through open communication channels regarding their preferences concerning cleanliness standards.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Increased referrals through exceptional customer service and consistent communication with clients
- Always communicating through emails ,calls.
- Experience using Google workspace/ sheets , also using word documents.
Cleaning Crew Member
Tweed Coast Cleaners
Kingscliff
11.2020 - 05.2021
- Handled equipment, chemicals, and materials properly and with caution.
- Used time management and efficient cleaning methods to meet deadlines.
- Enhanced cleanliness standards by consistently maintaining a well-organized and efficient cleaning routine.
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction.
- Worked alongside other cleaners to complete jobs in corporate office buildings.
Crew Team Member
Coles Supermarket
Casuarina, NSW
04.2018 - 11.2020
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter and other areas.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Thrived in a fast-paced environment .
Server/Prep Cook
Bartys Cafe
Coolamon, NSW
07.2017 - 02.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Contributed to inventory management by monitoring stock levels and notifying management when supplies were low.
- Processed orders and sent to kitchen employees for preparation.
Education
High School Diploma -
Kingscliff High School
Kingscliff 11.2020
Skills
Dusting and polishing surfaces
Customer Service
Strong Work Ethic
Friendly, Positive Attitude
Time Management
Timeline
Domestic Cleaner
Myself
06.2021 - Current
Cleaning Crew Member
Tweed Coast Cleaners
11.2020 - 05.2021
Crew Team Member
Coles Supermarket
04.2018 - 11.2020
Server/Prep Cook
Bartys Cafe
07.2017 - 02.2018
High School Diploma -
Kingscliff High School