Talitua Peterson

• Function Attendant at various functions/events hosted and facilitated by Toowoomba Regional Council:

- City Hall

- The Annex

- Highfields Cultural Centre

- Jondaryan Wool Shed

- Oakey Cultural Centre

- Toowoomba Library Community Rooms

• Enhanced customer satisfaction by providing efficient and courteous service.
• Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
• Collaborated with team members to improve overall service quality and guest experience.
• Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
• Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
• Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
• Responded to customer requests efficiently and with knowledgeable assistance.
• Executed daily tasks such as restocking supplies, and assisting customers with questions or concerns.
• Participated in training programs to stay current on industry best practices and company policies.
• Recently completed a secondment role as Booking Officer for the Community Rooms:

- Use the Booking Program Links to complete clients bookings and booking transactions.

- Communicate with clients via telephone, email and face to face.

- Managed in-coming phone calls for inquiries and bookings providing excellent customer service while addressing questions and concerns.

- Set booked rooms according to clients needs and requirements.

- Handled cash transactions accurately, ensuring proper documentation for financial records.

• Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
• Provided spiritual care through visitation, counseling, and prayer.
• Provided crisis response and counseling to church members.
• Officiated special services such as weddings, funerals, and baptism services.
• Collaborated with church leadership to plan master calendar of events.
• Oversaw administration and management of all areas of ministry.
• Authored sermons, speeches and other religious materials.
• Helped to create welcoming environment for visitors and encouraged congregation to offer support.

• Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
• Provided spiritual care through visitation, counseling, and prayer.
• Provided crisis response and counseling to church members.
• Officiated special services such as weddings, funerals, and baptism services.
• Collaborated with church leadership to plan master calendar of events.
• Oversaw administration and management of all areas of ministry.
• Authored sermons, speeches and other religious materials.
• Helped to create welcoming environment for visitors and encouraged congregation to offer support.

• Health, Property and Life, Assist customer’s general inquiries
• Data Collection & Data Entry
• 24 hours/7 days a week telephone helpdesk
• Online Claim
• Afterhours Claims and Emergencies
• Technical support and solutions
• Acknowledge and process customer requests
• Work as a team to complete and accomplish monthly Key Performance Indicators
• Assist management with training new staff
• Organize Events/Fun Committee

• Assist customer’s general inquiries
• Data Entry
• Billing inquiries
• Technical support and solutions
• Process payments through an online system
• Acknowledge and process customer requests which are possible within the policies and
• Tui Peterson
• 0444 562 990
• Petersontui@gmail.com procedures stipulated in their contract
• Working in Team Environment
• Learning and Development skills and processes as required by management
• Continue to maintain a high level of customer services to ensure satisfaction is met or exceeded.

• Compassion Inc
• Is a non-for-profit organization
• The assist the less fortunate and those in need with food parcels, free community dinners held twice a week and distribute donated goods and furniture received via donations
• As a volunteer/team member, I would help with all sorts of tasks throughout the week and some administrative work at the ATOC Office
• Pick and Pack food parcels
• Pick up and deliver furniture & household goods (which were donated to ATOC)
• Pick up, process and deliver goods from Food Ban k
• Reception duties at the ATOC office
• Telephone duties at the ATOC office
• Load and Unload goods from Trucks
• Prepare cold and hot meals for free community dinners (serves approx
• 400 weekly)
• Set up/Pack Down/Clean up community dinner.