Tameka Tonks
Burpengary,QLD
Summary
Dynamic and engaging professional with an upbeat personality and natural ability to anticipate customer needs, creating positive experiences in fast-paced retail, hospitality, and community support environments. Hardworking team leader with proven strengths in communication, planning, prioritisation, and workflow optimisation. Exceptional at inspiring teams, streamlining operations, and delivering outstanding service while maintaining safety, compliance, and individual wellbeing.
Overview
2026
2026
years of professional experience
Work History
Disability Support Worker
Sole Trader
Burpengary, QLD
02.2022 - 06.2025
- Provided personalized support to individuals with disabilities, enhancing daily living skills and independence.
- Assisted clients in accessing community resources and services, fostering social inclusion and engagement.
- Developed and implemented individualized care plans tailored to client needs and goals.
- Monitored client progress, documenting changes in behavior and health to inform care adjustments.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
- Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided emotional support to clients during challenging times, fostering resilience and coping skills.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
Store Manager
Hot Bargain
Kippa-Ring, QLD
05.2022 - 09.2023
- Managed daily store operations, ensuring efficient workflow and high customer satisfaction.
- Trained and mentored new staff on product knowledge and customer service best practices.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends and adjust merchandising strategies accordingly.
- Resolved customer complaints promptly, enhancing overall shopping experience and loyalty.
- Maintained compliance with safety protocols and company policies throughout store operations.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring new staff members.
Community Service Volunteer
CCA
Caboolture, QLD
2018 - 2022
- Assisted in organizing community events, promoting engagement among diverse populations.
- Coordinated volunteer schedules to ensure adequate support for local initiatives.
- Developed outreach materials to increase awareness of community services available.
- Collaborated with team members to streamline service delivery processes and improve efficiency.
- Provided compassionate, practical assistance to individuals experiencing homelessness, including food distribution, clothing drives, and emergency support.
- Assisted in community outreach programs, connecting people with essential services such as housing, health, and counselling referrals.
- Contributed to group initiatives including meal preparation, event coordination, and fundraising activities to support local homeless community members.
- Built trusting relationships through empathetic listening, non-judgmental support, and helping foster a sense of dignity and hope.
Waiter's Assistant
Bella Tiarne Italian Restaurant
New Farm, QLD
10.2021 - 12.2021
- Assisted servers in delivering food and beverages efficiently to enhance customer satisfaction.
- Collaborated with kitchen staff to ensure timely and accurate meal preparation.
- Maintained cleanliness and organization of dining area to promote a welcoming atmosphere.
- Provided support in managing reservations and seating arrangements for optimal guest experience.
- Assisted waiters with timely food delivery, contributing to a smooth dining experience.
Security Officer
Best Security-*
Sandgate, QLD
04.2012 - 12.2012
- Monitored security systems and conducted regular inspections to ensure safety of premises.
- Responded promptly to incidents, maintaining calm and providing assistance during emergencies.
- Trained new security personnel on protocols and procedures to enhance team effectiveness.
- Developed and implemented security policies to mitigate risks and improve operational efficiency.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
Education
No Degree - NDIS Worker Orientation
NDIS Online
Queensland 03-2022
White Card - Construction Engineering
Assett College
Capalaba, QLD02-2022
Diploma - Family And Community Services
Evocca Collage
Caboolture, QLD11-2016
Certificate III - Business Administration
TAFE Queensland
Caboolture, QLD06-2015
Certificate III - Family And Community Services
TAFE Queensland
Bracken Ridge10-2013
Skills
- Problem-solving
- Personal care
- Documentation and reporting
- Client confidentiality
- Incident reports
- Individual support plans
- Time management skills
- Written and verbal communication
- Professionalism and courtesy
- Client advocacy
- Community outreach
- Data entry and reporting
- Client needs assessments
- Attention to detail
Timeline
Store Manager
Hot Bargain
05.2022 - 09.2023
Disability Support Worker
Sole Trader
02.2022 - 06.2025
Waiter's Assistant
Bella Tiarne Italian Restaurant
10.2021 - 12.2021
Security Officer
Best Security-*
04.2012 - 12.2012
Community Service Volunteer
CCA
2018 - 2022
No Degree - NDIS Worker Orientation
NDIS Online
White Card - Construction Engineering
Assett College
Diploma - Family And Community Services
Evocca Collage
Certificate III - Business Administration
TAFE Queensland
Certificate III - Family And Community Services
TAFE Queensland