Tammie Worthington

· Reviewing and assessing a range of complex and sensitive material, determining the appropriate course of action in a high-volume work environment

· Categorise criminal, workplace and other records in accordance with relevant legislation and business procedures

· Identify and obtain relevant information from external parties including applicants and employers to inform the assessment process

· Critically analyse information making sound recommendations about the probity of the information and weight in an assessment

· Ensure clear, simple and easy to understand communication both written and verbal with applicants and external stakeholders

· High level of administrative decision making through knowledge of appropriate practices and protocols

· Adhere to security, privacy and record keeping requirements to ensure accurate and safe storage and use of confidential and sensitive information

· Writing fluently in plain English and in a range of styles and formats

· Undertake risk assessments as to whether applicant’s pose a risk of harm to people with disability (NDIS participants - adults and children)

· Escalate issues, participate in meetings presenting work and sharing information regarding assessment recommendations and business improvements

· Collaborate within and across the team to ensure assessment and recommendations are consistent and in accordance with legislation

· Ensure procedural fairness to applicants in an objective and unbiased manner while being empathetic and respectful

· Managing a diverse caseload in a high-volume and challenging operational environment

· Sound understanding of technology relevant to the directorate, identifying and selecting the most appropriate technology for assigned tasks

· Represent the organisation in an honest, ethical and professional way

· Participate in and contribute to team or directorate meetings and initiatives to resolve common issues or barriers to effectiveness

· Managing and coordinating a cancer tumour clinic with approximately 350 patients

· Ensuring a high standard of full secretarial support and all normal office services are provided on a timely and professional basis to the department and clinic clinicians.

· Preparing and coordinating multidisciplinary meeting agendas and minute taking within the Neuroendocrine unit.

· Essential time management skills to ensure the completion of tasks to align with the day-to-day management of the clinic and meetings.

· Attending to patient enquiries via phone and email.

· Attend clinical meetings; briefing Doctor’s on patient histories, scheduling appointments and respond to a range of enquiries in person and over the phone providing information and referrals.

· Prepare meeting agendas/management plans and disbursing to stakeholders.

· Secretarial duties for three oncologists and the director of Nuclear Medicine.

· Transcribe from dictations and draft accurate and concise reports and distribute to relevant departments and clinicians.

· Diary, meeting and inbox management.

· Prioritising workload and tasks set by clinicians and managers.

· Adhering to privacy laws and sensitive information.

· General office duties including filing, faxing, email, data entry, scanning, diary management, scheduling tele health consultations and conferences. Effective disposal of confidential waste.

· Maintain relevant clinical information systems and create, store, retrieved and archive files to ensure the effective and efficient support of clinical activities.

· Accessing patients sensitive information and retrieving, reports, scans, bloods and images.

· Financial billings of patients and clinicians using PBRC and medicare.

· Maintain responsibility for personal and professional development by participating in training/education activities and performance reviews/appraisals in order to continuously improve the level of service provided to patients/clients.

· Software and systems; Microsoft outlook, word, Karisma, PowerChart,

IPM, PBRC, Aria, Sectra, Inteleviewer, online imaging and report retrieval.

Civilian Radio Dispatcher responsible for providing supervision for a workgroup of communication officers to coordinate and supervise the activities of operational Police responding to urgent and non-urgent incidents via radio broadcasting.

· Utilise computer-based dispatch system, RTA, COPS, intranet, mapping and internet systems simultaneously and multitasking to record and access sensitive information, accurate data entry and provide a mandatory service to operational police.

· Liaising with external stakeholders such as Ambulance, Fire Brigade and RMS regarding requests for assistance and resources to attend incidents.

· Coordinate police response to critical incidents and maintain radio support including high speed vehicle pursuits.

· Manage the flow of information to police in the field, escalate incidents and provide continuous feedback and ongoing communication to staff and management.

· Receiving Emergency ‘000’ calls and maintaining a high level of customer service, specialising in incidents of a sensitive, urgent and volatile nature and receiving non-urgent calls in a call center environment.

· Accurately record and create jobs using vital information from informants to determine priority response from police and always maintain police officer safety, ensuring to respond sufficient additional resources to effectively deal with each incident.

· Continually maintaining and understanding procedures and protocols to support service delivery and promote a culture of safety.

· Manage staff attached to my team ensuring they follow Standard Operating Procedures.

· Performed the role of Education and Support Officer assisting in training new staff within the command whilst providing assistance to existing staff with new developments.

· Immediate management of workplace conflict and team related issues. Facilitating debriefs after critical incidents

· Committing to customer service; being patient, understanding, empathetic, and responsive to the customers needs and ensuring they are successfully met by having the best knowledge of our business. Achieving KPI’s and consistently high scores in Quality Assurance.

· Played a key role in the implementation and roll out of the upgraded computer aided dispatch system, assisted in the training of staff and provided ongoing support.

· Supervisory role within the Public Information and Inquiry Centre, assisting with information flow between a range of agencies relating to Disaster Victim Registration.

· Working higher duties as the Shift Coordinator managing the floor and coordinating and supervising a team of 25.

· 24/7 Rotational shift work- 12hour shifts