Tando Gray
Summary
I am a hard worker with an engaging personality and pride myself in my ability to have a flexible approach whilst remaining professional. I'm 19, upbeat, friendly and anticipate customer needs to facilitate enjoyable experiences for a diverse range of consumers. I can manage under high pressure environments whilst still being able to work with my team to deliver high quality service to customers.
Overview
5
5
years of professional experience
Work History
Fast Food Department Manager
McDonald's
08.2019 - Current
- Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Launched quality assurance practices for each phase of development
Education
Bachelor of Science - Biomedical Sciences
RMIT University
Melbourne, VIC10.2027
Skills
- Flexible Schedule
- Operations
- Customer Service
- Relationship building and management
- Workflow Coordination
- Goals and performance
- Customer Engagement
- Sales expertise
- Systems and software expertise
- Retail Management
Timeline
Fast Food Department Manager
McDonald's
08.2019 - Current
Bachelor of Science - Biomedical Sciences
RMIT University
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