Tania Vogler
Townsville,QLD
Summary
Diligent Service Officer skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
16
16
years of professional experience
Work History
Customer Service Officer
Services Australia (Child Support)
09.2020 - Current
- Helping a large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted inbound and outbound customers with questions and updates.
- Addressed customer complaints and mitigated dissatisfaction by engaging timely and on-point solutions.
- Coordinated high volume of customer inquiries per day while meeting and exceeding performance quotas.
Customer Service Officer
Service Australia (Centrelink)
09.2018 - 08.2020
- Completed data entry to record call notes, suggestions and questions.
- Communicated with clients regarding account services, statements, and balances.
- Assisted customers by answering questions and responding to inquiries.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Service Officer
Telstra
02.2016 - 08.2018
- Learned and adapted quickly to new technology and software applications.
- Used critical thinking to break down problems, evaluate solutions and make decisions..
- Responded to customer requests for products and services.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Function Supervisor
Townsville RSL
04.2008 - 07.2016
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Managed scheduling for 12 servers, maintaining adequate staffing levels while accounting for personal employee needs.
Education
High School Diploma -
Pimlico State High School
TownsvilleSkills
- Written and verbal communication
- Proficient in Microsoft programs
- Attention to Detail
- Collaboration and Teamwork
- Customer Service
- Organizational Skills
- De Escalation Tactics
- Excellent Communication
- Multitasking Abilities
- Time Management
- Multitasking
References
Child Support Team Leader
Jesse Higgins
0450 400 122
Centrelink Team Leader
Samantha Caton
0423 262 570
Timeline
Customer Service Officer
Services Australia (Child Support)
09.2020 - Current
Customer Service Officer
Service Australia (Centrelink)
09.2018 - 08.2020
Service Officer
Telstra
02.2016 - 08.2018
Function Supervisor
Townsville RSL
04.2008 - 07.2016
High School Diploma -
Pimlico State High School
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