Tanu Jha
14 Sixteenth Avenue ,NSW
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Proactive and caring worker with 5 years of experience combined with communication strengths and good observational skills. Skillfully handles day-to-day activities while looking for opportunities to make a difference.
Overview
8
8
years of professional experience
Work History
Childcare Educator
Mind Champs
08.2022 - Current
- Enhanced children''s cognitive and social development by implementing age-appropriate activities and games.
- Streamlined daily routines, resulting in increased efficiency and smoother classroom operations.
- Collaborated with parents to address individual child needs and discuss progress reports regularly.
- Devised creative lesson plans, incorporating diverse teaching strategies to cater to different learning styles.
- Established a safe, secure, and inclusive classroom setting where all children felt welcomed and valued.
- Maintained accurate records of attendance, meal counts, emergency contact information, ensuring compliance with state regulations.
Childcare Educator
Learn And Laugh
04.2019 - 03.2022
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Discussed programs policies and practices to families and visitors.
- Planned and guided age-appropriate tasks like reading and crafts.
- Maintained accurate and detailed records attendance, health and safety, emergency contact information and incident reports.
- Engaged with children individually to encourage physical activity and academic curiosity.
- Promoted language development skills through reading and storytelling.
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs.
- Maintained daily records of children's individual activities, behaviors, meals and naps.
Customer Service Representative
Mister Minit
06.2018 - 03.2019
- Shoe repair and care, Key cutting, engraving, and watch repair.
- Organized showroom accessories and restocked shelves through.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
HR Recruitment
Exertia Consulting
08.2016 - 08.2017
- Enhanced candidate experience by streamlining the interview process and providing timely feedback.
- Reduced time-to-fill for open positions by implementing targeted recruitment strategies.
- Collaborated with hiring managers to identify talent needs and develop effective job descriptions.
Education
High School Diploma -
Ellite College Australia
Hornsby, NSW01.2023
BBA - Human Resources Management
HNB Garhwal University
Dehradun India03.2014
Skills
- Data Collection
- Paperwork Processing
- Product Knowledge
- Scheduling
- Appointment Scheduling
- Call Management
- Computer Proficiency
- Retail store support
- Microsoft PowerPoint
- Classroom Management
- Student Engagement
- Lesson Planning
- Practical Learning
- Age-Appropriate Activities
- Hygiene practices
- Documentation abilities
- Early Childhood Education
- Student needs assessment
- CPR training
- Behavior Management
- Multilingual in (English, Hindi, Nepali)
Timeline
Childcare Educator
Mind Champs
08.2022 - Current
Childcare Educator
Learn And Laugh
04.2019 - 03.2022
Customer Service Representative
Mister Minit
06.2018 - 03.2019
HR Recruitment
Exertia Consulting
08.2016 - 08.2017
High School Diploma -
Ellite College Australia
BBA - Human Resources Management
HNB Garhwal University
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