Tanya Nachtigal
Greensborough,VIC
Summary
Over my hospitality journey I have taken on many roles experiencing many things. Whilst I have been mostly a supervisor out the front. I've also enjoyed the back of house and the team work that goes with it, which is often not seen. Over the last 6 years I have had time away from hospitality and have missed it. Looking forward to getting back into the industry!
Overview
9
9
years of professional experience
Work History
Duty Manager
Dan Murphys - Part Of The Woolworths Group
2018.02 - 2021.11
- Trained employees in essential job functions. This job involved online orders and same day delivery as well as in store customer service.
- Mentored and supported junior staff members to apply best practices and follow procedures, normally with a team of 4-6 staff on duty.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Knowledge in all aspects of alcohol sales.
Precinct and Bar Supervisor @MCG
Epicure
2013.03 - 2018.10
- Initially started as bar supervisor on match days.
- Supervising all aspects of the bar, the staff and customer service, closely adhering to RSA policies.
- Promoted to Precinct Supervisor and took the responsibility of overseeing a precinct, which at times would have 10 operating outlets. Liaising with supervisors, customers, upper management and police. Adhering to RSA and HACCP.
- Worked functions for MCC on non match days as bar supervisor.
Corporate Bar Supervisor
O'Brien Group Australia
2013.12 - 2018.02
- Supervised a corporate bar and function room and up to 5 staff, which served both food and beverage. Often having high profile guests in house.
- Enhanced customer satisfaction by implementing efficient bar operations and service standards.
- Completed bar opening and closing procedures.
- Maintained a clean and professional bar environment to enhance customer experience and streamline service delivery, especially during peak times.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Shift Supervisor
Red Rooster
2016.01 - 2016.12
- Morning preparation of fresh menu items ready for opening time. Delegating tasks for up to 5 staff members.
- Set up for opening including cash and stock control and replenishment.
- Working during service, alongside staff, closely adhering to HACCP.
- Afternoon shifts involving food preparation for next day. Closing down store at end of shift with the team, and performing all tasks associated.
Food and Beverage Team Leader
Delaware North Companies
2012.08 - 2016.04
- This job was based at Melbourne Park Sports Precinct and Marvel Stadium. In most cases supervising at least 6 staff.
- Developed a positive work environment by fostering open communication and teamwork among staff members.
- Addressed guest concerns promptly and professionally, ensuring high levels of customer retention and loyalty.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Improved customer satisfaction by implementing efficient food and beverage service strategies.
- Resolved customer complaints involving food or beverage quality and service.
Education
Cert III Spotless Food Safety Supervisor
Tactical Training Group
Melbourne, VIC01.2018
Some College (No Degree) - Cert III Hospitality Operations
Box Hill Institute of TAFE
Melbourne, VICSkills
- Customer Service
- New Employee Training
- Time Management
- Attention to Detail
- Professionalism and Integrity
- Staff Training and Development
- Verbal and written communication
- Health and safety compliance
- SOP Development
- Inventory Management
- Training and mentoring
- Inventory Control
- Professional and Courteous
- Good Judgment
Timeline
Duty Manager
Dan Murphys - Part Of The Woolworths Group
2018.02 - 2021.11
Shift Supervisor
Red Rooster
2016.01 - 2016.12
Corporate Bar Supervisor
O'Brien Group Australia
2013.12 - 2018.02
Precinct and Bar Supervisor @MCG
Epicure
2013.03 - 2018.10
Food and Beverage Team Leader
Delaware North Companies
2012.08 - 2016.04
Cert III Spotless Food Safety Supervisor
Tactical Training Group
Some College (No Degree) - Cert III Hospitality Operations
Box Hill Institute of TAFE
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