Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Zbruk

Springfield Lakes,QLD

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

17
17
years of professional experience

Work History

Service Station Attendant

BP Eastern Heights
08.2010 - Current
  • Enhanced customer satisfaction by providing efficient and friendly service at the fuel pumps.
  • Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
  • Assisted with vehicle maintenance tasks, such as checking oil levels and tire pressure, ensuring optimal performance for customers.
  • Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
  • Handled cash transactions accurately, maintaining trust between the business and its clientele.
  • Resolved customer complaints in a timely manner, leading to higher overall satisfaction rates.
  • Ability to work alone or in a Team environment.
  • Maintained a level of fitness, heavy lifting, constantly moving.
  • Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
  • Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
  • Collaborated with fellow attendants to maintain a smoothly functioning work environment.
  • Remained vigilant for potential security threats such as theft or vandalism, maintaining a safe environment for staff and customers alike.
  • Participated in ongoing training opportunities to stay updated on industry best practices and deliver top-quality service to all patrons.
  • Processed fuel and merchandise transactions by operating POS system with accuracy.
  • Built trustful relationships with customers to encourage return visits.
  • Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
  • Cleaned up gas and other spills in accordance with spill procedures.
  • Trained and mentored new employees on company procedures and safety protocols.

Industrial Laundry

QLD Health
02.2007 - 02.2009
  • Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
  • Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
  • Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
  • Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
  • Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
  • Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
  • Used hydraulic and steam devices to remove wrinkles from garments.

Education

High School Diploma -

Inala State High School
Brisbane, QLD

Skills

  • Customer service and assistance
  • Safety protocol knowledge
  • Patience and Empathy
  • Emergency Response Preparedness
  • Flexible Schedule
  • Punctual and Reliable
  • Teamwork and Collaboration
  • Training and coaching
  • Safety awareness

Timeline

Service Station Attendant

BP Eastern Heights
08.2010 - Current

Industrial Laundry

QLD Health
02.2007 - 02.2009

High School Diploma -

Inala State High School

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Tanya Zbruk