Tanya Zbruk
Springfield Lakes,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
17
17
years of professional experience
Work History
Service Station Attendant
BP Eastern Heights
08.2010 - Current
- Enhanced customer satisfaction by providing efficient and friendly service at the fuel pumps.
- Maintained a clean and organized service station, contributing to a safe and welcoming environment for customers.
- Assisted with vehicle maintenance tasks, such as checking oil levels and tire pressure, ensuring optimal performance for customers.
- Contributed to increased sales by promoting in-store products and loyalty programs during customer interactions.
- Handled cash transactions accurately, maintaining trust between the business and its clientele.
- Resolved customer complaints in a timely manner, leading to higher overall satisfaction rates.
- Ability to work alone or in a Team environment.
- Maintained a level of fitness, heavy lifting, constantly moving.
- Trained new attendants on company policies and procedures, fostering teamwork and consistency across the team.
- Adhered to safety regulations while working at the fuel pumps, reducing risk of accidents or injuries.
- Collaborated with fellow attendants to maintain a smoothly functioning work environment.
- Remained vigilant for potential security threats such as theft or vandalism, maintaining a safe environment for staff and customers alike.
- Participated in ongoing training opportunities to stay updated on industry best practices and deliver top-quality service to all patrons.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Resolved customer complaints promptly and professionally to enhance customer loyalty and increase client base.
- Cleaned up gas and other spills in accordance with spill procedures.
- Trained and mentored new employees on company procedures and safety protocols.
Industrial Laundry
QLD Health
02.2007 - 02.2009
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Operated commercial-grade washing machines and dryers safely, adhering to manufacturer guidelines and best practices.
- Preserved machine functionality through routine maintenance checks and timely reporting of any malfunctions or repair needs.
- Contributed to workplace safety by following established protocols for handling hazardous chemicals used in the laundering process.
- Demonstrated strong attention-to-detail when folding clean linens according to hotel standards.
- Used hydraulic and steam devices to remove wrinkles from garments.
Education
High School Diploma -
Inala State High School
Brisbane, QLDSkills
- Customer service and assistance
- Safety protocol knowledge
- Patience and Empathy
- Emergency Response Preparedness
- Flexible Schedule
- Punctual and Reliable
- Teamwork and Collaboration
- Training and coaching
- Safety awareness
Timeline
Service Station Attendant
BP Eastern Heights
08.2010 - Current
Industrial Laundry
QLD Health
02.2007 - 02.2009
High School Diploma -
Inala State High School