Tapuwa Nyoni

Melbourne,VIC

Summary

Highly motivated Shift Manager with over 4 years of experience in high-pressure, customer-facing environments. Currently completing a Certificate IV in Youth Work at RMIT University, I have a proven track record of leadership, including being the youngest member of my management team. I excel at conflict de-escalation, staff training, and providing professional administrative support. I am looking to transition my strong interpersonal and organisational skills into a receptionist or customer service role within the Melbourne CBD that complements my university schedule.

Overview

years of professional experience

Work History

Shift Manager

McDonalds Lyndhurst

02.2022 - Current

Fast-Tracked Leadership: Promoted to Shift Manager within three years, consistently demonstrating maturity and leadership as the youngest member of the management team.
Staff Mentorship: Played a key role in training and mentoring new staff, focusing on clear communication and building a positive team culture (this links perfectly to your Youth Work skills!).
Operational Excellence: Developed and led team training initiatives that improved speed of service and overall customer satisfaction scores.
Conflict De-escalation: Expertly resolved complex customer complaints and staff conflicts, using professional problem-solving to maintain a high standard of service.
Resource Management: Managed high-pressure shifts, overseeing floor operations, cash handling, and inventory to ensure the business ran smoothly.

Education

Certificate IV - Youth Work

RMIT University

Melbourne, Victoria, VIC

11-2026

HLTAID010 - PROVIDE BASIC EMERGENCY LIFE SUPPORT

LivCor

Rowville, VIC

09-2024

Skills

Front Desk Operations: Managing arrivals and general enquiries professionally
Conflict Resolution: Resolving customer issues effectively while upholding company standards
Team Leadership: Mentoring staff and demonstrating best practices in performance

Administrative Support: Handling bookings, emails, and data entry with close attention to detail
Time Management: Balancing a busy uni schedule with high-pressure work shifts
Verbal & Written Communication: Communicating clearly with diverse groups of people

Accomplishments

Received first promotion within the first 8 months of employment at Lyndhurst McDonald's.
Received recognition for outstanding performance and commitment to customer satisfaction.
Promoted to training manager in 2022 at Lyndhurst McDonald's.
Elected Year house captain in year 12.
Leadership development.

Timeline