Tara Dawe
Traralgon
Summary
Proven Store Manager and Customer Service Officer with a track record of enhancing customer satisfaction and streamlining operations at Gee Transport Services. Skilled in complaint handling and customer support, adept at driving growth and fostering positive environments. Excelled in managing inventory and mentoring staff, significantly improving customer service standards.
Overview
17
17
years of professional experience
Work History
Customer Service Officer
Gee Transport Services
03.2019 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Completed data entry to record call notes, suggestions and questions.
- Assisted call-in customers with questions and orders.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Store Manager
Millers Fashion Group
01.2007 - 01.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
Education
NA - NA
Lavalla Catholic Region College
Traralgon, VICNA - NA
Kosciuszko Street Primary School
Traralgon, VIC12.1999
Skills
- Customer support
- Complaint handling
- Data entry
- Customer focus
- Documentation and reporting
- Upselling
- Delivery tracking
- Technical support
Timeline
Customer Service Officer
Gee Transport Services
03.2019 - 12.2023
Store Manager
Millers Fashion Group
01.2007 - 01.2019
NA - NA
Lavalla Catholic Region College
NA - NA
Kosciuszko Street Primary School
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