Tara Gill
Ingleburn,NSW
Summary
Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature. Hardworking and passionate job seeker with strong organizational skills. Ready to help achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
NSW Fleet - State Compliance Representative
Startrack Australia Post
09.2023 - Current
- Enhanced compliance processes by implementing rigorous monitoring and reporting systems.
- Streamlined regulatory filings for increased efficiency and accuracy in submissions.
- Improved audit readiness by conducting comprehensive internal reviews and addressing identified gaps.
- Reduced risk exposure with thorough research and application of relevant laws and regulations.
- Developed employee training materials to bolster understanding and adherence to compliance standards.
- Assisted in developing company-wide policies, ensuring alignment with industry best practices.
- Contributed to the design of an efficient record-keeping system that streamlined document retrieval during audits or inspections.
Contract Logistics Coordinator
Startrack Aus Post
03.2020 - 09.2023
- Leading client delivery runs and schedules
- Strong client management and engagement.
- Keeping up to date with new policies and procedures for our company and our clients
- High levels of written and verbal communication
- Allocations and channel management
- Handling customer service escalations
- High level problem solving skills
- Prepared and presented reports to management on logistics performance.
- Analyzed customer requirements and provided customized logistics solutions.
Customer Service Representative
Startrack Aus Post
11.2017 - 02.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Skills
- Warehouse and Transportation Operations
- Policy Knowledge
- Transportation and Logistics Coordination
- Client Relations
- Company Procedure Adherence
- Logistics Understanding
- Customer Account Management
- Compliance Monitoring
- Data analysis
- Risk assessment
- Conflict resolution
- Compliance Training
- Audit Coordination
- Legal Compliance
- Safety Compliance
Accomplishments
- Leading a 7 week self development program designed for women in Australia Post.
- Raised $1000.00 raised for Muscular Dystrophy organisation and National Breast Cancer Foundation
Timeline
NSW Fleet - State Compliance Representative
Startrack Australia Post
09.2023 - Current
Contract Logistics Coordinator
Startrack Aus Post
03.2020 - 09.2023
Customer Service Representative
Startrack Aus Post
11.2017 - 02.2020
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