Tara O'Neill
Ipswich,QLD
Summary
Motivated and dependable professional with strong verbal communication skills and a passion for learning. Experienced in customer service with a consistent guest-focused approach. Known for being positive, patient, and adaptable, with excellent time management, multitasking abilities, and a collaborative work ethic. Committed to ongoing development and willing to undertake further training as required.
Overview
9
9
years of professional experience
Work History
Sales Assistant
Ringer’s Western
10.2025 - Current
- Help customers find products and answer their questions
- Keep the store clean, tidy, and well-stocked
- Operate the cash register open till close and handle payments
- Organise displays and restock shelves
- Provide friendly customer service to improve shopping experience
- Work as part of a team to meet sales goals
- Handle returns and exchanges professionally
Receptionist
World Gym
09.2025 - Current
- Greeting members and handling general enquiries
- Answering phone calls
- Membership sales
- Making protein shakes at our Barbell Café
- Completing POS retail sales as well as EOD cash ups
- · Maintaining cleanliness as well as tidiness in all areas of the gym
- · Participate in social media content
Guest Experience Manager
Hidden Valley Ford
11.2024 - 08.2025
- Ensuring all guests receive exceptional service.
- Addressing any complaints or concerns promptly and effectively.
- Gathering feedback from guests to identify areas for improvement.
- Responding to reviews and implementing changes based on guest input.
- Monitoring incoming surveys and ensuring that we consistently meet or exceed the established monthly targets for guest satisfaction.
- Reporting directly to the General Manager.
- Conducting daily phone calls with service and sales guests to assess their overall experience.
Service Coordinator
Optic Security Group
02.2024 - 09.2024
- Liaising directly with Customers
- Maintaining communication with customers, colleagues and managers
- Scheduling and coordinating of technicians
- Monitoring job stages to ensure we are meeting KPI's
- Answering customer calls and resolving issues in a timely and effective manner
- • Management of all aspects of each job from start to finish
- Report directly to the NT / WA Service Manager
- Managing all customers bookings via emails and phone calls
- Working from home when needed.
Lexus Service Advisor
Bridge Toyota and Lexus of Darwin
08.2021 - 02.2024
- Continually updating customers on the progress of vehicles
- Estimating the cost and time needed to complete a job
- Liaising with the Workshop Controller to ensure all work is carried out in the allocated time frame
- Gaining authorisation for extra work
- Handling guest complaint
- Looking after a high volume of fleet companies
- Advising service advisors when needing assistance
- Taking cash and card payments
- Ordering parts for customers
- Opening and closing reception- including banking and counting tills
- Picking up and dropping off customer vehicles at requested locations
- Experience in processing warranty claims
Stable Hand/Strapper
Philip Cole Racing
05.2021 - 08.2021
- Handling of yearlings, colts and stallions
- Feeding horses and the preparation of their food
- Cleaning horse boxes
- Leading horses to and from the track
- Saddling horses for work
- Hosing and grooming horses
- Swimming horses (including young and inexperienced horses)
- Race day strapping
- Administering treatments
Childcare Worker
Moulden Early Learning Centre
09.2020 - 02.2021
- Setting and packing up the room
- Making bottles
- Changing nappies
- Making phone calls to family members
- Preparing and cleaning up foods
- Making observations and learning stories
- Incident reports
Stable Hand/Strapper
Ciaron Maher
02.2020 - 07.2020
- Handling of yearlings, colts and stallions
- Feeding horses and the preparation of their food
- Cleaning horse boxes
- Leading horses to and from the track
- Taking and saddling horses for work
- Assisting foreman and vet duties
- Hosing and grooming horses
- Assisting horses on the treadmill
- Swimming horses (including young and inexperienced horses)
- Race day strapping
- Administering treatments
Stable Hand/Strapper
Matthew Dunn Racing
01.2017 - 02.2020
- Handling of yearlings, colts and stallions
- Feeding horses and the preparation of their food
- Cleaning horse boxes
- Leading horses to and from the track
- Taking and saddling horses for work
- Assisting foreman and vet duties
- Hosing and grooming horses
- Assisting horses on the treadmill
- Swimming horses (including young and inexperienced horses)
- Race day strapping
- Administering treatments
Education
Service Advisor - Vehicle Servicing
AP EAGERS GROUP
Stable Hand - Horse Racing
Racing NSW
YEAR 9 COMPLETION - INTERMEDIATE CERTIFICATE
ELANORA HIGH SCHOOL
Skills
- EXCELLENT CUSTOMER SERVICE SKILLS
- POSITIVE ATTITUDE
- PATIENT AND WILLING TO LEARN
- WORK WELL IN A TEAM
- SALES AND UPSELLING
- GUEST SATISFACTION FOCUS
- PRONTO
- SAP
- TUNE
- SERVICE2
- ONECX
- XTIME
Timeline
Sales Assistant
Ringer’s Western
10.2025 - Current
Receptionist
World Gym
09.2025 - Current
Guest Experience Manager
Hidden Valley Ford
11.2024 - 08.2025
Service Coordinator
Optic Security Group
02.2024 - 09.2024
Lexus Service Advisor
Bridge Toyota and Lexus of Darwin
08.2021 - 02.2024
Stable Hand/Strapper
Philip Cole Racing
05.2021 - 08.2021
Childcare Worker
Moulden Early Learning Centre
09.2020 - 02.2021
Stable Hand/Strapper
Ciaron Maher
02.2020 - 07.2020
Stable Hand/Strapper
Matthew Dunn Racing
01.2017 - 02.2020
Service Advisor - Vehicle Servicing
AP EAGERS GROUP
Stable Hand - Horse Racing
Racing NSW
YEAR 9 COMPLETION - INTERMEDIATE CERTIFICATE
ELANORA HIGH SCHOOL