Tara Skopp
Summer Hill,NSW
Overview
15
15
years of professional experience
Work History
Casual Sales Assistant
Cotton On Group
Sydney
08.2023 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Worked with store managers to implement new displays, promotions and store layout changes.
- Managed mannequin styling, ensuring alignment with current fashion trends and company branding guidelines.
Store Manager
Cotton On Mega
04.2022 - 08.2023
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Identifying opportunities within the store to drive revenue beyond day to day sales performance
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Lead and embed the COG Way and build a store team of engaged brand and product ambassadors
- Build and drive a performing store team who are customer obsessed, people focused and results driven
- Knowing my store team, their individual motivators and development needs to drive wellness, engagement and performance to build our bench for succession
- Work alongside our field VM to execute on brand direction to deliver store experience and solutions for my customer
- Working together with our Merchandise team to provide customer and store insights to drive results
- Coaching the team to deliver multiple Brand DNAs and an elevated flagship experience for our customers
- Set expectations, review performance, provide feedback and follow up using the Group.
Senior Store Manager
Champion
04.2019 - 04.2021
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Identifying opportunities within the store to drive revenue beyond day to day sales performance
- Overseeing Visual Merchandising to identify gaps in storytelling and identifying opportunities to update the store in order to increase revenue, foot traffic and keep costs under control
- Organized and updated schedules to optimize coverage for expected customer demands
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Oversaw daily functions, including inventory management, display merchandising and purchasing operations
- Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel
- Directed and supervised staff performance.
Junior Planning Administrator
Shoes and Sox
12.2018 - 04.2019
- Analysing Sales and Stock data of stores across Australia to understand sales trends
- Allocating new season stock to store
- Maintaining the store queries inbox
- Replenishment of stock to stores on a weekly basis for refill of Core product
- Communicating with the warehouse for Outstanding deliveries.
Senior Store Manager
Platypus
01.2016 - 12.2018
- Presenting monthly sales figures to stakeholders
- Generating and sharing opportunities to project sales and meet KPI's within the store
- Relocated in order to help increase sales in non-performing stores within the region
- Clear and direct reporting to the regional manager to provide updates
- Fast track progressing from a sales-focused store to taking over management of flagship store
- Training and mentoring of staff in a very competitive environment
- Constantly keeping up to date with product knowledge
- Supporting smaller stores within the region, the first point of contact when the regional manager is occupied
- Daily updates on sales and promotion to management
- Handling customer service inquiries and complaints
- Reducing shrinkage
- Negotiating with stock planners/allocators to maximize stock for shops within the region based on individual item sales performance
- Identifying opportunities within the store to drive revenue beyond day to day business
- Overseeing visual merchandising to identify gaps in storytelling and identify opportunities to update the store in order to increase revenue, foot traffic and keep costs under control.
Sales Team Coordinator
TES Global
01.2014 - 01.2016
- Working as a member of the UK and Australia production team to process print and online advertisements
- Liaising with both international and UK clients to ensure prompt, diligent and courteous customer service
- Intensive data-entry in a fast paced and high tempo environment
- Maintaining and updating the organisation's database amongst other administrative duties
- Working within stringent timeframes - for instance ensuring client's print advertisements are received and processed prior to the print cut off time/date
- Editing and publishing online and print advertisements.
Assistant Manager
David Lawrence
01.2012 - 01.2014
- Providing excellent customer service to each & every customer
- Merchandising new stock onto the selling floor
- Unpacking new stock & organising the stock room into the new season colour pallet
- Assisting customers with styling their own individual look, whether it is for a work function, party, day wear or just to have a new outfit
- Organising team rosters, and making sure the rosters have been approved for payroll in a timely manner
- Being responsible for daily, weekly, and monthly budgets.
Fashion Assistant Intern
Rosie McKay
01.2012 - 01.2013
- Sourcing products for upcoming photo shoots
- Preparing complete outfits for the talent and assisting them with dressing
- Returning products to PR companies & stores in a timely manner
- Completing the credits for the fashion pages.
Visual Merchandiser
Myers
01.2009 - 01.2012
- Responsible for creating and maintaining a compelling presentation of merchandise that engages customers and helps to stimulate sale activity
- Maintaining the presentation of the store; window displays/fixtures/mannequins
- Responsible for the merchandising of the different departments
- Responsible for the styling of fashion mannequins and keeping up to date with the latest fashion trends.
Education
High School Diploma -
Toogoolawah State High School
Skills
- Recruiting and hiring
- Employee development
- Driving sales and KPI's
- Supervision and training
- Customer service
- Visual Merchandise
References
- Suzy Reis, State Manager Glue Store, Accent Group, 0407769108
- Laura Ghannoum, National Manager Glue Store, Accent Group, 0410096172
Timeline
Casual Sales Assistant
Cotton On Group
08.2023 - Current
Store Manager
Cotton On Mega
04.2022 - 08.2023
Senior Store Manager
Champion
04.2019 - 04.2021
Junior Planning Administrator
Shoes and Sox
12.2018 - 04.2019
Senior Store Manager
Platypus
01.2016 - 12.2018
Sales Team Coordinator
TES Global
01.2014 - 01.2016
Assistant Manager
David Lawrence
01.2012 - 01.2014
Fashion Assistant Intern
Rosie McKay
01.2012 - 01.2013
Visual Merchandiser
Myers
01.2009 - 01.2012
High School Diploma -
Toogoolawah State High School