OSHC Director
Camp Australia
Plympton, SA
07.2022 - Current
- Overseeing the operation and management of the Out of School Hours Care program.
- Built positive respectful relationships with various stakeholders, through effective communication, active listening and key questioning
- Collaborated with a team of educators to provide a supportive and inclusive environment for the children, fostering their social, emotional and cognitive development
- Create and implement engaging child-led interest educational programs for primary school-aged children, ensuring their safety and well-being
- Recognised and responded to student's individual needs and learning styles and implemented effective program to assist with their learning
- Liased with parents and school staff to ensure effective communication and partnership in the care and education of children.
- Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Trained and guided team members to maintain high productivity and performance metrics.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Interacted well with customers to build connections and nurture relationships.
- Excellent communication skills, both verbal and written.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Entered and maintained departmental records in company database.
- Generated reports detailing findings and recommendations.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Troubleshot employee concerns and recommended corrective actions to resolve issues.