Tayla Lamusitele
Fraser Rise
Summary
I have recently moved to Melbourne, Australia from New Zealand. I have previously worked within 2 government organization the New Zealand Police and the Ministry of Social Development. I have enjoyed my journey in these roles and career opportunities these have offered to me and looking to continue to better myself and learn more in my next role. I have 3 children and I am immensely proud of what I have been able to achieve while being a mum and being able to show my kids how to get the most successes out of life. I am a very hard worker who is a quick learner and able to adapt to different situations. I am a very honest, outgoing person who loves to be challenged. I have great communication skills which I have learnt from my previous roles and able to show empathy and respect whilst also remaining professional.
Overview
9
9
years of professional experience
Work History
Crown Reconciliation Officer
Ministry of Social Development
10.2023 - 07.2025
- Communicating with clients and companies regarding payments received and able to have them applied to the correct files.
- Working alongside other organizations including Study link, ACC, etc regarding payments received.
- Loading payments onto Westpac steps to freedom cards for newly released prisoners.
- Creating journals and amending any issues found to be able to reconcile the accounts for Ministry.
- Handling sensitive client information with integrity and professionalism.
- Investigating payments received with limited information to have these applied correctly to a client’s file.
- Great time management and organization skills by working through tight deadlines.
- Making accurate reports on payments needing to be carried forward and being able to provide the information on how these are being addressed to have them cleared before the end of the next month.
- Able to collaborate with other colleagues across finance to be able to assist them with inquiries.
- Able to work across a range of systems within MSD including Trace, Swift, SCMS, Outlook, Westpac, Study link etc.
Non-Communicator
New Zealand Police
05.2019 - 10.2023
- Being able to work under pressure during emergency situations.
- Able to multi task while showing great communication skills as able to speak calmly and effectively while able to actively listen to callers.
- Quickly able to assess situations and prioritize response times and making sound judgements on limited information.
- Showing empathy and understanding to callers while gathering vital information.
- Being able to manage my call handling times to be able to provide as much help to the public as possible.
- Working across multiple systems to gather the information needed and have the information gathered applied to the right system for the correct response from Police.
- Able to de escalate situation with difficult or hostile callers.
- Ensuring accuracy in my note taking and providing callers details for Non emergency and emergency calls.
- Providing advice and resources to callers if the call is unrelated to a Police matter.
Leigh Homburg
Oceanz Seafoods
10.2016 - 03.2018
- Able to manage a team while completing tasks needed to throughout the day.
- Balancing the till at the end of each day.
- Prioritizing and managing my work load and completing tasks in a timely order.
- Serving and communicating with customers.
- Creating relationships with wholesale customers/businesses to be able to help them with larger orders without disrupting everyday business.
Education
NCEA Level 3 - Gateway, Early Childhood Education, Skills Pathway, Dance, English
Rutherford College
01.2014
NCEA Level 2 - English, Early Childhood Education, Science, Dance, Travel and Tourism, Mathematics
Rutherford College
01.2013
NCEA Level 1 - English, Hospitality, Dance, History, Art photography, Mathematics
Rutherford College
01.2012
Skills
- Able to communicate with people of many different ages/cultures while being respectful of a person beliefs/values
- Listening to the issue at hand before addressing the situation
- Providing help/advice and reassurance
- Communicate with a open mind – always showing respect and empathy to those I interact with
- Working with other colleagues across the organization to provide help when able
- Transitioning from shop assistant to manager of the store in a short amount of time
Communication skills
Adaptable
- Being able to provide appropriate help to those in very high stress situations
- Able to be ready for different callers coming in as some may be emergencies and being able to keep cool under pressure
- Being able to take on extra responsibility or accounts when needed as when working in a small team the number of staff for the day is always uncertain
- Becoming manager in under a year from being a shop assistant as I strived to continue to learn all I needed too
- Learning quickly from training provided and able to apply the training professionally and work independently
- Able to continue to learn further skills while in the role to further improve myself
- Within my first few months with the Ministry was investigating and reconciling one of the biggest financial accounts
Fast learner
Timeline
Crown Reconciliation Officer
Ministry of Social Development
10.2023 - 07.2025
Non-Communicator
New Zealand Police
05.2019 - 10.2023
Leigh Homburg
Oceanz Seafoods
10.2016 - 03.2018
NCEA Level 2 - English, Early Childhood Education, Science, Dance, Travel and Tourism, Mathematics
Rutherford College
NCEA Level 1 - English, Hospitality, Dance, History, Art photography, Mathematics
Rutherford College
NCEA Level 3 - Gateway, Early Childhood Education, Skills Pathway, Dance, English
Rutherford College
Hobbies and Interests
With having children when away from work I like to spend as much time with them as possible. No matter how busy life can be I enjoy being a actively present mum for them and creating those irreplaceable memories. In my spare time I read as I enjoy the quiet time to myself and gives me a chance to slow down.