Tayla Peel
Summary
Administration Officer with superior organizational, communication and problem-solving abilities. Knowledgeable about managing files and schedules and eager to help any organization improve operations. Certified Dental Assistant with experience and training necessary to assist with various dental procedures. Hands-on training in dental radiography, chairside assisting and front office administrative duties. Quick learner and successful in building relationships with coworkers and patients.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administration Officer
North West Hospital Health Service
08.2023 - Current
- Developed strong working relationships with colleagues, contributing to a positive work environment.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
- Contributed to office safety by enforcing workplace policies and following emergency procedures as needed.
- Created, prepared, and delivered reports to various departments.
- Improved record-keeping accuracy by creating an updated filing system for confidential documents and materials.
- Managed purchasing orders and account transactions.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Dental Assistant
North West Hospital Health Service
06.2022 - Current
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Prepared patient x-rays and images for dentist review.
- Supported dentists during oral surgeries by preparing surgical rooms with necessary tools and sterilized instruments.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
Dental Assistant
Queensland Country Bank
07.2020 - 06.2022
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Sanitized trays, instruments and surfaces for clean dental office setting and patient safety.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Recorded patients' health histories, documented current symptoms and pulled up records from prior visits for dentists to view and evaluate.
- Assisted dentists, hygienists and other personnel by handing appropriate tools and supplies needed for procedures.
- Scheduled appointments for new and existing patients, prepared bills and received payment for dental services by completing insurance forms, verifying insurance information and maintaining records.
- Prepared comprehensive radiological images, allowing supervisory dental staff to spot cavities, tooth decay and areas needing treatment.
Cafe Worker
Kaffee
08.2019 - 07.2020
- Produced food and drink products adhering to company quality and quantity standards.
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Displayed calm and friendly demeanor when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging, and weighing procedures.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
Administration Assistant
Scott's Automotive And Tires
06.2018 - 07.2020
- Recorded expenses and maintained accounting records.
- Prepared weekly employee work schedules for team members.
- Consulted with manager on departmental policies and projects.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Head Barista
The Coffee Club
12.2017 - 01.2019
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Created superlative coffeehouse experience through customer service, beverage preparation and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Served customers quickly and efficiently and created strategies to prevent delays.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Engendered customer loyalty by remembering personal preferences and allergy information.
Shift Supervisor
Oliver Brown
05.2016 - 11.2017
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
- Revitalized operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Trained new employees and delegated daily tasks and responsibilities.
- Enforced company policies and regulations with employees.
Lifeguard
Kirwan Aquatic Centre
11.2012 - 05.2017
- Monitored safety of guests in and around swimming pool.
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Attentively monitored swimmers to identify distress.
- Checked pool and surrounding areas for hazardous conditions.
- Prevented falls near and into pool by calmly reminding patrons to exercise caution around edges.
- Checked water readings regularly to keep chemicals at safe levels and avoid potential illnesses among patrons.
- Observed weather and water conditions and alerted visitors to potential dangers, storms and rip currents.
- Entered water immediately to pull struggling swimmers to safety.
- Complied with pool policies and procedures and offered suggestions to staff to maximize safety awareness.
- Completed basic maintenance and repairs to keep pools functioning properly.
Education
High School Diploma -
Kirwan State High School
Kirwan, QLD11.2012
Skills
- Teamwork and Collaboration
- Procedure Support
- Cleaning and Sanitizing
- Taking Medical and Dental Histories
- Instrument Tray Preparation
- Customer Service
- Supply Ordering
- Organization and Prioritization
- Medical Charting
- Office Management
- Customer Relations
- Payroll and budgeting
- Database Administration
- Office Administration
Certification
- Certified Dental Assistant
Timeline
Administration Officer
North West Hospital Health Service
08.2023 - Current
Dental Assistant
North West Hospital Health Service
06.2022 - Current
Dental Assistant
Queensland Country Bank
07.2020 - 06.2022
Cafe Worker
Kaffee
08.2019 - 07.2020
Administration Assistant
Scott's Automotive And Tires
06.2018 - 07.2020
Head Barista
The Coffee Club
12.2017 - 01.2019
Shift Supervisor
Oliver Brown
05.2016 - 11.2017
Lifeguard
Kirwan Aquatic Centre
11.2012 - 05.2017
High School Diploma -
Kirwan State High School
- Certified Dental Assistant
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