Taylah Apps-Winkler
Lawrence,NSW
Summary
My career objective is to build a career in the Tourism sector, which will allow me to follow my passion of working in the customer service industry and do what I can to help make an even more positive contribution to the industry. I set myself goals and do what I can to ensure I reach them; I am a problem solver and my commitment is set to customer service and time management.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bartender/Gaming Attendant
District Services Club
06.2023 - Current
- Working tab, keno and poker machine payouts, reception duties, dealing with complaints, poker machine clearance at end of trade, courtesy bus, general cleaning.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Teller
Westpac Bank
09.2021 - 08.2023
- Cashing cheques, Money orders, Responding to emails and phone calls in a promptly manner, Registering customers for internet banking, Closing accounts.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Enhanced branch security through vigilant monitoring of suspicious activities and timely reporting to supervisors.
- Streamlined teller operations by maintaining organized workspaces and adhering to policies and procedures.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
2IC
BWS
03.2020 - 09.2021
- Opening and closing the store, Rostering, Counting and closing tills at end of trade, Paying wages, Problem solving, Being responsible for the Store, staff and customers, Customer service, Stocking shelves
- Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
Training Supervisor
Golf And Country Club
09.2017 - 05.2020
- Bartending-Opening and closing the store, Customer service, Operating tills (bar, restaurant, café), Stock take, Working events, Collecting plates, Money handling and EFTPOS, General cleaning, Drink/Cafe and Restaurant service, Collecting glasses, TAB, Keno, poker machines
- Management- Learning reception duties, Counting and closing tills at end of trade, Morning money routine, Problem solving, Responsibility for the club/staff and customers, Day sheets
Bartender
Lawrence Tavern
05.2017 - 11.2017
- Opening and closing the store, Customer service, Operating tills, General cleaning, Working events, Collecting plates, Money handling and EFTPOS, Drink service, Collecting glasses, TAB, Keno, poker machines
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender/Waitress
Maclean Hotel
05.2016 - 06.2017
- Opening and closing the store, Customer service, Operating tills (bar, restaurant), Preparing plates, Collecting plates, Money handling and EFTPOS, General cleaning, Bottle Shop, Glass cleaning, Drink service, Collecting glasses, TAB, Keno, poker machines
Inbound Travel Agent
Holiday Pacific
10.2015 - 03.2016
- Booking accommodation, attractions, flights and meals, Customer service, Associating with outbound travel agents, Email, Phone service
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
Duty Manager/Training Product Expert
Dan Murphy's
01.2012 - 10.2015
- Opening and closing the store, Customer service, Operating tills, Counting/closing tills at end of trade, Operating tastings, Stocking shelves, Money handling and EFTPOS, Change orders, Administration, Stock take, General cleaning, Click and collect orders, Opening new stores, Stock rotation, Running front end of store (tills), Classes to learn about new products, Operating the cellar.
- Developed comprehensive training materials, enabling team members to better understand products and improve their skills.
Education
Bachelor of Business - Tourism And Hospitality Management
Southern Cross University
Lismore, NSW12.2019
High School Diploma -
Maclean High School
Maclean, NSW09.2011
Skills
- Engaging Customers
- Time Management Abilities
- Excellent Communication
- Customer Service Expertise
- Problem Solving
- Customer Service
- Liquor, Beer, and Wine Knowledge
- Payment Processing
Certification
NSW RSA/RCG- completed 2021
Diploma in Tourism- Tafe Online, completed 2014
References
References available upon request.
Timeline
Bartender/Gaming Attendant
District Services Club
06.2023 - Current
Teller
Westpac Bank
09.2021 - 08.2023
2IC
BWS
03.2020 - 09.2021
Training Supervisor
Golf And Country Club
09.2017 - 05.2020
Bartender
Lawrence Tavern
05.2017 - 11.2017
Bartender/Waitress
Maclean Hotel
05.2016 - 06.2017
Inbound Travel Agent
Holiday Pacific
10.2015 - 03.2016
Duty Manager/Training Product Expert
Dan Murphy's
01.2012 - 10.2015
Bachelor of Business - Tourism And Hospitality Management
Southern Cross University
High School Diploma -
Maclean High School
Similar Profiles
Casey SmithCasey Smith
Football Coach at Tuggeranong United Football ClubFootball Coach at Tuggeranong United Football Club
Timothy Simms-SharpleyTimothy Simms-Sharpley
Courtesy Bus Driver at Lightning Ridge District Bowling ClubCourtesy Bus Driver at Lightning Ridge District Bowling Club
Brooke RowseBrooke Rowse
Banking and Administration at Ballarat and District Trotting ClubBanking and Administration at Ballarat and District Trotting Club