Summary
Overview
Work History
Education
Skills
Timeline
Generic

Taylah Jenkin

Wangaratta,VIC

Summary

I am a young professional motivated to maintain positive outcomes, satisfaction and contribute to company and program success. My work history involves managing large amounts of inbound communications and sustaining positive relationships with customers and outside organisations. My current office skills include all Microsoft and Google systems management. I am enthusiastic about my work, empathetic, an active listener with multitasking abilities and, dedicated to delivering the best outcomes possible for the people who truly need them. My current work includes communicating with stakeholders to deliver projects on and project delivery, planning, problem solving and delivering outcomes for the youth demographic. You will find me to be an open minded person and upbeat communicator with a team-oriented approach.

Overview

4
4
years of professional experience

Work History

Youth Resilience Peer Worker

Wangaratta Council
11.2023 - Current
  • Working as part of a team to plan and deliver youth programs and events aimed at personal
    development and improvement for young people. This allows young people to meet their
    peers and gain skills, knowledge and confidence for the wider experiences they will have
    related to both social and work environments.
  • Consistently met deadlines under pressure while maintaining high-quality work.
  • Improved productivity through effective communication and active listening skills
  • Contributed to team success by completing tasks efficiently, frequent reporting and
    consistent re-evaluation.

Customer Experience Officer

Wangaratta Sports and Aquatic Centre
02.2023 - 07.2024
  • Handled customer enquiries related to the day to day running of the Sports centre. This involved consistently meeting productivity and performance
    targets.
  • Communicated with customers regarding product information, value and type.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Food Retail Worker

Hungry Jacks
01.2021 - 11.2022
  • Ensured a smooth production line and timely service while working as part of a team.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Checked shipment pack slips to confirm quantities and correct merchandise in delivery.

Food Retail Worker

Subway
09.2020 - 09.2021
  • Entered shipment details into Microsoft and Google databases.
  • Managed special orders and dietary requests in person and over telephone, generating
    additional revenue and customer satisfaction every month.
  • Collected deposits or payments and arranged for billing.
  • Collaborated with sales team members to stay current on inventory levels and resolve item
    issues.

Education

Statement of Attainment - First Aid & CPR

Smartlink Training

Diploma - Mental Health

Australian College of Community Services And Care
Online
12-2025

High School Diploma -

Galen Catholic College
Wangaratta, VIC
11-2022

Skills

  • Excellent verbal and written
    communication
  • Calm and professional under pressure
  • Experienced in using Microsoft systems
    including, Outlook, Teams, Excel, Word
    and Sharepoint
  • Good at Conflict management and
    resolution
  • Exceptional organisational and
    time management skills
  • Efficient and detail orientated
  • Adaptable
  • Strong customer service skills
  • Work planning and scheduling

Timeline

Youth Resilience Peer Worker

Wangaratta Council
11.2023 - Current

Customer Experience Officer

Wangaratta Sports and Aquatic Centre
02.2023 - 07.2024

Food Retail Worker

Hungry Jacks
01.2021 - 11.2022

Food Retail Worker

Subway
09.2020 - 09.2021

Statement of Attainment - First Aid & CPR

Smartlink Training

Diploma - Mental Health

Australian College of Community Services And Care

High School Diploma -

Galen Catholic College
Taylah Jenkin