Taylah Williams
Brisbane,QLD
Summary
Dedicated Psychology student undertaking 4th year Honours in Psychological Science. Reliable and enthusiastic candidate intrigued by the field of Clinical and Neuropsychology. Eager to learn about and undertake the day-to-day routine of a hospital/practice. Possesses compassionate and empathetic traits to provide understanding when aiding in client conversations.
Overview
7
7
years of professional experience
Work History
Customer Service Team Member
Bunnings
10.2023 - Current
- Operated register to process payments and collect cash payment for order totals.
- Processed returns and exchanges of products as well as answering and transferring phone calls.
- Worked as "People Greeter" to answer any customer inquiries efficiently with superior product knowledge.
- Knowledge of Cafe day-to-day (coffee making and food preparation) applied in both opening and closing shifts.
Pick Packer
City Beach
06.2022 - 10.2022
- Expedited order processing by prioritizing tasks according to shipping deadlines.
- Inspected items for defects and damage.
- Completed daily orders with expert picking and packing of shipments.
- Counted items to verify accuracy of orders.
- Monitored inventory levels to report on shortages or excess.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Assembled boxes, cartons and containers to package items.
- Maintained a KPI exceeding 95% consistently
Party Host
Launch Zone
03.2017 - 08.2017
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Planned parties according to customer specifications.
- Promoted a safe environment by enforcing rules and regulations consistently during events.
- Led creative games and activities to engage and entertain guests during events.
- Built and established positive relationships with patrons, team members and supervisors.
- Managed food preparation and delivery during parties.
- Promptly took care of any injured or distressed children during their sessions, following required protocol.
Education
Bachelor of Psychological Science (Honours) - Psychology
The University of Queensland
St Lucia, Brisbane 12.2024
High School Diploma -
The Cathedral School of St. Anne & St. James
Mundingburra, QLD12.2020
Skills
- Proficient in multiple software's such as Microsoft: Word, Excel, PowerPoint
- Proven experience in problem resolution with both adult and child complications Contained elevated situations when people become unsatisfied and frustrated
- Empathetic and attentive; skilled in understanding and listening to others
- Meticulous organisation skills and has consistently proven to meet deadlines when packing orders and stocktaking
- Excellent communication skills essential for engaging and collaborating with colleagues
Extra-Curricular Activities
- Member - UQ Open Touch Football Team (2021-2023)
- Member - UQ Open Netball Team (2021)
Additional Information
- Languages - English (Fluent)
- Licenses - Blue Card, Yellow Card, Police Certificate and N95 Mask Fitting
Interests
Avid creator of photography and art. Enthused to participate in many sports throughout the years including touch, netball and volleyball.
References
Lauren McCallum - Bunnings Customer Service Manager
- 045 874 8271
- rockleacs@bunnings.com
Kasandra Doble - Personal Reference
- 040 949 2346
Timeline
Customer Service Team Member
Bunnings
10.2023 - Current
Pick Packer
City Beach
06.2022 - 10.2022
Party Host
Launch Zone
03.2017 - 08.2017
Bachelor of Psychological Science (Honours) - Psychology
The University of Queensland
High School Diploma -
The Cathedral School of St. Anne & St. James