Taylor Lepre
Merewether,NSW
Summary
Organized and reliable candidate, with willingness to learn new skills. Expert in rapport building with exceptional customer service. Strong work ethic to counsel companies to long-term success. Authoritative and clear communicator with an enthusiastic style, postive attitude and insightful approach.
Over 7 years experience in customer service and sales and ability to maintain composure and productivity in high stress and fast paced working environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Sales Trainer
Bolt Promotions/ Hunta Marketing
09.2021 - Current
- Created unforgettable catered experiences for prospects and nutured long term thriving relationships for client.
- Objection handling and problem solved while maintaining a high level of empathy
- Managed recruitment, training and development for highly effective sales teams.
- Developed and led group training courses to align with corporate sales and service goals.
- Provided mentorship and coaching to employees
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Barista
Crema Espresso
03.2021 - 08.2021
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista and Service Station Attendant
EG Group
12.2020 - 01.2021
- Maintained clean and orderly work station.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Promoted special offers and discounts to customers to maximize sales.
- Followed safety protocols while working, avoiding accidents and injuries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Used POS system to enter orders, process payments and issue receipts.
Crew Trainer and Barista
McDonald's
05.2016 - 01.2021
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
Completion Of HSC - English, CAFS, Music, Bussiness Services
Goulburn High School
Goulburn, NSW09.2017
Skills
- Exceptional customer service
- Reliable and punctual
- Multi-tasker
- Attention to detail
- Great time management and organisational skills
- Flexible and Adaptable
- Supervision and Leadership
- Relationship/ Rapport Building
- Excellent Communication
- Empathetic
- Computer Skills
References
Jaime Enseleit.
- Managing Directer at Hunta marketing.
Contact information
EMAIL: Jaime@huntamarketing.com
PHONE: 0478 130 756
Thomas Gimpel.
- Managing Director of Bolt promotions
Contact information
EMAIL: tom@boltpromotions.com
PHONE: 0413 049 108
Certification
-Leading hospitality award
-RSA
Timeline
Sales Trainer
Bolt Promotions/ Hunta Marketing
09.2021 - Current
Barista
Crema Espresso
03.2021 - 08.2021
Barista and Service Station Attendant
EG Group
12.2020 - 01.2021
Crew Trainer and Barista
McDonald's
05.2016 - 01.2021
Completion Of HSC - English, CAFS, Music, Bussiness Services
Goulburn High School
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