Taylor Lepre
Merewether,NSW
Summary
Experienced professional with 8 years in fast paced, people focused environments specialising in customer service and hospitality. Passionate about transitioning into aged care to make a meaningful difference in the lives of others. Calm under pressure, highly reliable, and quick to build trust and rapport. Known for delivering compassionate, respectful support and creating positive, lasting experiences. Strong communicator with a team-first mindset, eager to learn and grow within a purpose-driven organisation.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Trainer
Bolt Promotions/ Hunta Marketing
Gold Coast, QLD/ Newcastle NSW
09.2021 - Current
- Created unforgettable catered experiences for prospects and nutured long term thriving relationships for client.
- Objection handling and problem solved while maintaining a high level of empathy
- Managed recruitment, training and development for highly effective sales teams.
- Developed and led group training courses to align with corporate sales and service goals.
- Provided mentorship and coaching to employees
- Achieved or exceeded company-defined sales quotas.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Barista
Crema Espresso
Coolangatta, QLD
03.2021 - 08.2021
- Controlled line and crowd with quick, efficient service.
- Cleaned counters, machines, utensils, and seating areas daily.
- Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to bank.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Barista and Service Station Attendant
EG Group
Goulburn, NSW
12.2020 - 01.2021
- Maintained clean and orderly work station.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Built trustful relationships with customers to encourage return visits.
- Promoted special offers and discounts to customers to maximize sales.
- Followed safety protocols while working, avoiding accidents and injuries.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Used POS system to enter orders, process payments and issue receipts.
Crew Trainer and Barista
McDonald's
Goulburn, NSW
05.2016 - 01.2021
- Mentored junior employees to improve performance, food safety, and customer service.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
Education
Completion Of HSC - English, CAFS, Music, Bussiness Services
Goulburn High School
Goulburn, NSW09.2017
Skills
- Exceptional customer service
- Reliable and punctual
- Relationship/ Rapport Building
- Able to work autonomously and within a group
- Multi-tasker
- Excellent Communication
- Empathetic
- Attention to detail
- Great time management and organisational skills
- Flexible and Adaptable
- Supervision and Leadership
- Computer Skills (using POS machines)
References
Jaime Enseleit.
- Managing Directer at Hunta marketing.
Contact information
EMAIL: Jaime@huntamarketing.com
PHONE: 0478 130 756
James Stephan
- Sales executive at Bolt promotions
Contact information
EMAIL: Jcstephan03@gmail.com
PHONE: 0407 177 493
Certification
- Responsible sevice of alcohol (RSA)
- Responsible conduct of gambling (RCG)
- leading hospitality award
- Accredited Barista training certificate
Timeline
Sales Trainer
Bolt Promotions/ Hunta Marketing
09.2021 - Current
Barista
Crema Espresso
03.2021 - 08.2021
Barista and Service Station Attendant
EG Group
12.2020 - 01.2021
Crew Trainer and Barista
McDonald's
05.2016 - 01.2021
Completion Of HSC - English, CAFS, Music, Bussiness Services
Goulburn High School