Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Taylor Titcume

Toowoomba

Summary

Dynamic and results-oriented professional with extensive experience at Kmart, excelling in customer service and inventory management. Demonstrated ability to enhance customer satisfaction and loyalty, while effectively managing store operations and merchandise. Skilled in fostering community engagement and driving sales through strategic merchandising. Proven track record in mentoring teams for peak performance.

Knowledgeable with strong background in managing retail operations and maintaining stock levels. Successfully enhanced customer experience through effective problem-solving and product knowledge. Demonstrated ability to manage inventory and streamline processes efficiently.

Overview

13
13
years of professional experience

Work History

Clothing World Shopkeeper

Kmart
01.2020 - Current
  • Managed daily operations, ensuring a clean, organized, and efficient store environment.
  • Assisted customers by answering questions and suggesting merchandise.
  • Trained new employees on store procedures, policies, and excellent customer service techniques.
  • Tagged merchandise and neatly stocked on shelves and display areas.
  • Received product shipments and organized in stockroom storage area.
  • Enhanced customer satisfaction by providing personalized service and product recommendations.
  • Developed loyal customer base by building strong relationships through exceptional service and communication skills.
  • Updated store layout periodically for fresh appearance and improved shopping experience for customers.
  • Increased sales through effective inventory management and appealing merchandise displays.

Backfill and Sequence

Kmart
01.2018 - 12.2019
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Presentation Team Member

Kmart
06.2012 - 12.2017
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Cultivated warm relationships with regular customers.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

Education

Certificate IV - Project Management Practice

Scouts Australia Institute of Training
Toowoomba
06-2025

Certificate II - Workplace Skills

Scouts Institute of Training
Toowoomba
05-2025

Certificate III - Business

Scouts Institute of Training
Toowoomba
05-2025

Certificate IV - Leadership And Management

Scouts Institute of Training
Toowoomba
05-2025

Certificate III - Active Volunteering

Scouts Institute of Training
Toowoomba
04-2025

Certificate II - Outdoor Recreation

Scouts Institute of Training
Toowoomba
04-2025

Certificate II - Creative Industries

Scouts Institute of Training
Toowoomba
03-2025

Certificate III - Community Dance, Theatre And Events

Scouts Institute of Training
Toowoomba
03-2025

Certificate II - Active Volunteering

Scouts Institute of Training
Toowoomba
02-2025

High School Diploma -

Harristown State High School
Toowoomba
11-2014

Skills

  • Friendly and positive
  • Problem-solving
  • Inventory management
  • Work Planning and Prioritization
  • Store maintenance
  • Customer service
  • Community engagement
  • Store merchandising
  • Documentation and reporting
  • Sales strategies
  • Retail merchandise quality standards
  • Special events

Accomplishments

I have been apart of the Darling Downs Scouts community for nearly 10 years time as a Leader. Leaders are crucial to the success of the Scouting Movement. As a Leader you will have access to a wide variety of resources, an opportunity to give back to the community, and the experience to educate Youth Members in the values and skills most important for being a good citizen. As a Leader you will achieve satisfaction from helping Youth Members set and achieve their own goals, while being there to help them when they fail and encourage them to continue. However, you will find that your proudest achievement will be building a strong bond of trust and friendship with the Youth Members.

In my time in the Scouting movement I have earned two major awards, the Baden Powell Scout Award and the Meritorious Service Award.

The Baden-Powell Scout Award is the highest award you can earn in the Rover Section and is widely recognised in the community. It is considered the pinnacle of your Scouting at this stage and is a milestone in your Scouting life.

The Meritorious Service Award is awarded to both Adult Members and Supporters for meritorious or praiseworthy service to Scouts Australia for a period of around six to eight years. ‘Meritorious Service’ is defined as performing to a higher standard for longer or more intensely, than would be reasonably expected.

Interests

  • Drawing and Painting
  • Acting and Theater
  • Music
  • Crafting and DIY Projects
  • Participate in local theater productions, enhancing my public speaking and teamwork skills
  • Dance
  • Fashion
  • Creative Writing
  • Rock Climbing
  • Camping
  • Outdoor Recreation
  • Volunteering
  • Backpacking and Hiking
  • Adventure Travel

Timeline

Clothing World Shopkeeper

Kmart
01.2020 - Current

Backfill and Sequence

Kmart
01.2018 - 12.2019

Presentation Team Member

Kmart
06.2012 - 12.2017

Certificate IV - Project Management Practice

Scouts Australia Institute of Training

Certificate II - Workplace Skills

Scouts Institute of Training

Certificate III - Business

Scouts Institute of Training

Certificate IV - Leadership And Management

Scouts Institute of Training

Certificate III - Active Volunteering

Scouts Institute of Training

Certificate II - Outdoor Recreation

Scouts Institute of Training

Certificate II - Creative Industries

Scouts Institute of Training

Certificate III - Community Dance, Theatre And Events

Scouts Institute of Training

Certificate II - Active Volunteering

Scouts Institute of Training

High School Diploma -

Harristown State High School
Taylor Titcume