- Photography
- Music
- Art
- Cooking
- Spending quality time with friends and family
- Interior Design
- Fashion and Style
Te Otiwira Cross
Perth,Australia
Summary
Young indigenous professional with enthusiasm and a strong desire to contribute to team success through dedication, attention to detail, and effective communication skills. Highly adaptable and motivated to continuously learn, grow, and excel in any position undertaken.
Overview
10
10
years of professional experience
Work History
Customer Experience Agent
Winc
03.2022 - Current
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
- Trained and supported new customer service agents to help grow their knowledge and skills on everyday procedures for the company.
- Collaborated with internal team members to resolve customer concerns and deliver enhanced customer experiences.
- Investigated customer complaints and escalated issues to internal departments and management, to ensure a fast resolution is met.
- Well experienced in both SAP and Salesforce platforms.
Caregiver
11.2016 - 02.2021
- Caregiver to my grandmother for just over 4 years, of which she needed 24/7 care
- Aided during mealtimes, in cooking and food preparation
- Maintained a clean and tidy house, doing washing and shopping
- Personal care including; giving medication or collecting prescriptions and attending medical appointments
- Ensured a positive routine was established and maintained toward optimum mental and physical wellness
Student Volunteer
Helloworld Travel Agency
06.2015 - 09.2015
- Kept physical files and digitalized records organized for easy updating and retrieval by authorized team member
- Restocked displays with fresh merchandise when items were running low
- Helped with administrative support, including managing incoming calls, coordinating files and sorting mail
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members
Student Volunteer
Novotel
04.2015 - 05.2015
- Cleared dishes, trays and carts from rooms with discretion and professionalism
- Met guests’ needs with quick, friendly service, including delivering meals and snacks and retrieving additional items
- Inspecting dishes and utensils for cleanliness, sending back to be washed again if necessary
- Arranged food, utensils and condiments on trays to serve meals with necessary items
Education
Cert. III in Design Fundamentals
North Metropolitan TAFE
Perth, WA11-2021
Hospitality
Training Institute of Australasia
Perth, WA12-2020
Belmont City College
Belmont, WA12-2015
Skills
- Call centre experience
- Administrative and office support
- Reliability
- Excellent communication
- Multitasking
- Time management
- Customer service
- Teamwork and collaboration
Interests
Timeline
Customer Experience Agent
Winc
03.2022 - Current
Caregiver
11.2016 - 02.2021
Student Volunteer
Helloworld Travel Agency
06.2015 - 09.2015
Student Volunteer
Novotel
04.2015 - 05.2015
Cert. III in Design Fundamentals
North Metropolitan TAFE
Hospitality
Training Institute of Australasia
Belmont City College
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