Teanna Fitzsimmons
Rutherford,NSW
Summary
Compassionate Support Worker who is empathetic with a high level of emotional intelligence and cultural awareness. Skilled in behaviour modification, crisis intervention, and adaptive communication techniques through a strengh based individualized approach. I have been supporting high complex needs of young people through trauma inforced care techniques and practices.
Overview
9
9
years of professional experience
Work History
Disability and Mental Health Support Worker
Above and Beyond Support
Cessnock, NSW
03.2020 - Current
- Maintained accurate records of client interactions using an electronic health record system.
- Provided emotional and psychological support to clients in crisis situations.
- Encouraged positive behaviors through rewards systems or incentives programs.
- Observed safety protocols when working with potentially violent or suicidal individuals.
- Conducted assessments of client needs, strengths and resources.
- Provided vocational support services to assist patients in achieving employment goals.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
Youth Correctional Officer
Frank Baxter Detention Centre
Kariong, NSW
02.2020 - 03.2022
- Participated in weekly meetings with other correctional officers to discuss best practices for working with offenders.
- Participated in court proceedings related to juvenile justice cases as a witness or advocate for the youth.
- Monitored meals served in the facility to ensure proper nutrition standards were met according to policy guidelines.
- Assisted with inmate intake by conducting interviews, reviewing paperwork, and completing assessments of new arrivals.
- Organized recreational activities for youths to promote physical fitness, socialization skills, teamwork, and problem-solving abilities.
- Escorted inmates offsite for medical appointments, court hearings, or other approved activities while maintaining control over them at all times.
- Maintained accurate records of incidents involving youth residents and reported any significant changes in behavior or attitude to supervisors promptly.
- Observed and recorded progress of each juvenile offender.
- Served meals and dispensed medications to inmates.
Senior Worker- Out of Home Care Residential
Samaratines Youth Service
Wyong, NSW
06.2015 - 11.2019
- Demonstrated excellent communication skills when interacting with clients, families and other healthcare professionals.
- Coordinated community resources such as housing assistance programs and job training opportunities for former residents.
- Encouraged independent living skills such as budgeting, grocery shopping, meal preparation.
- Developed positive relationships with residents through open communication, trust building, and role modeling.
- Provided permanency support to families of residents in order to ensure successful transition back into home life from residential care setting.
- Managed medication administration process for residents according to physician instructions.
- Used calm, positive, and encouraging approach with youth such as TCI skills
- Directed activities to promote growth in mental, emotional and educational areas.
- Established safe and inclusive environments for youth, promoting positive behavior and emotional well-being.
Youth Drug and Alcohol Worker Residential
Youth off the Streets, Don Bosco House
Sydney, NSW
01.2016 - 10.2018
- Facilitated workshops on topics such as coping skills, healthy lifestyle choices, and relapse prevention techniques.
- Provided guidance and assistance to individuals affected by addiction.
- Maintained accurate records of all activities conducted under the program.
- Attended trainings related to drug and alcohol counseling practices.
- Identified treatment goals based on individual diagnosis and history.
- Educated patients on detox and withdrawal, medications, addiction, recovery, coping skills, and community resources.
Youth Outreach Worker
Youth Off The streets
Cessnock, NSW
05.2015 - 08.2018
- Provided support and advocacy for youth in crisis situations.
- Facilitated group sessions that promote positive self-esteem, conflict resolution skills, decision making skills and goal setting strategies.
- Participated in professional development workshops to stay current on best practices within the field.
- Provided guidance on available options for education or employment opportunities.
- Assisted with the development of individualized service plans for at-risk youth.
- Developed and implemented educational programs to address issues of poverty, homelessness, substance abuse, violence, and other social issues.
- Directed activities to foster social and emotional development for at-risk youth.
- Provided referrals to appropriate agencies based on identified need.
Education
Diploma - Diploma of Youth Work
Tighs Hill Tafe
12-2007
Skills
- Building rapport
- Boundary Setting
- Client Engagement
- De-Escalation Techniques
- Client goal planning
- Stress management techniques
- Conflict de-escalation
- Crisis Intervention
- Medication Administration
- Intake Assessment
Accomplishments
I have completed all of he online school based Student Support Training in 2022
National Police Check 2024
NDIS Worker Ordination Module 2022
Working with Children's check 2022
Senior First Aide 2023
Therapeutic Crisis Intervetion 2019
Whats up with my Mob 2015
Cultural Education Training 2015
Predict and Respond to Aggressive behaviors 2015
References
- Marg Barlow - Team Leader of Samaritans - 0450387834
- Sally Liedberg - Case worker Samaritans- 0405210515
- Lee Trethowan Senior Youth worker, case manager Samaritans 0418283094
Timeline
Disability and Mental Health Support Worker
Above and Beyond Support
03.2020 - Current
Youth Correctional Officer
Frank Baxter Detention Centre
02.2020 - 03.2022
Youth Drug and Alcohol Worker Residential
Youth off the Streets, Don Bosco House
01.2016 - 10.2018
Senior Worker- Out of Home Care Residential
Samaratines Youth Service
06.2015 - 11.2019
Youth Outreach Worker
Youth Off The streets
05.2015 - 08.2018
Diploma - Diploma of Youth Work
Tighs Hill Tafe
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