Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Projects
References
Timeline
Generic

Teddy Masvikeni

Brisbane,QLD

Summary

Analytical and detail-oriented professional with a strong foundation in business, customer service, and technical troubleshooting, transitioning into cybersecurity to apply research, problem-solving, and risk assessment skills. Certified in CompTIA Security+, with knowledge of network security, vulnerability management, and incident response. Experienced in building relationships, understanding client needs, and delivering tailored solutions—skills now focused on securing systems and protecting data integrity. Results-driven and dedicated to identifying threats, mitigating risks, and contributing to a secure and resilient digital environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Solutions Consultant

Kinetic Education
04.2023 - Current
  • Handling customer frustrations, from financial concerns to general grievances with the organization, to ultimately retain clients.
  • Onboarding new clients, ensuring their proficiency with the platform.
  • Acted as the primary point of contact for client inquiries, troubleshooting technical issues, and ensuring quick resolutions for both internal and external inquiries.
  • Delivered product support through multiple communication channels.

Senior Careers Consultant

The Learning People
09.2022 - 04.2023
  • Guided clients in IT and cybersecurity career paths, building strong research skills, and familiarity with online learning and certification platforms.
  • Helped clients maximize the use of platforms and services, ensuring successful career transitions.
  • Worked closely with the recruitment team to assist clients in finding jobs.

Senior Sales Consultant

Goodlife Health Clubs
Brisbane, QLD
03.2021 - 05.2022
  • Managed a sales team of five. Directing, assisting, and motivating the team to hit targets.
  • Provided exceptional customer service while handling client concerns and promoting health club memberships.
  • Exceeded sales goals by guiding customers to the right products and services tailored to their needs.
  • Assisted in the upkeep of the club with the club manager, helping maintain cleanliness and the general operations of other departments of the club.

Warehouse Team Member

City Beach
Brisbane, QLD
07.2019 - 02.2021
  • Worked with the team to manage inventory, and streamline processes for efficiency.
  • Trained and managed teams of new employees.

Door to Door Sales Representative

Simply Energy
Brisbane, QLD
02.2017 - 07.2017
  • Conducted face-to-face customer interactions, achieving sales targets, and addressing customer concerns.

Education

Bachelor of Business Management - Marketing

Queensland University of Technology
01.2020

Some College (No Degree) - Network+ (N10-009)

CompTIA

Skills

  • Collaborations with cross-functional teams
  • Complaint resolution
  • Rapport building
  • Empathy and patience
  • Persuasive communication
  • Relationship building

Technical Skills

  • Incident Detection and Response: Proficient in identifying, investigating, and responding to security incidents using SIEM platforms, endpoint detection tools, and threat intelligence resources.
  • Network Traffic Analysis: Skilled in analyzing network traffic for malicious activity using tools such as Wireshark, and identifying patterns like port scans, DDoS attacks, and command-and-control (C2) traffic.
  • Log Analysis: Experienced in reviewing and correlating logs from systems, firewalls, and IDS/IPS to uncover potential threats and suspicious behavior.
  • Endpoint Security: Expertise in identifying and containing endpoint threats, analyzing malware activity, and isolating compromised systems.
  • Threat Intelligence and Hunting: Practical experience in utilizing threat intelligence feeds, hunting for Indicators of Compromise (IoCs), and mapping threats to the MITRE ATT&CK framework.
  • Malware Analysis: Familiar with analyzing malicious files, understanding their behavior, and identifying common malware types.
  • Security Tools Proficiency: Hands-on experience with SIEM tools, vulnerability scanners, and ticketing systems for managing and resolving security incidents.

Certification

CompTIA Security+ (SY0-701). Completed 19/12/24

Projects

LetsDefend Soc Analyst Pathway

References

References available upon request.

Timeline

Customer Solutions Consultant

Kinetic Education
04.2023 - Current

Senior Careers Consultant

The Learning People
09.2022 - 04.2023

Senior Sales Consultant

Goodlife Health Clubs
03.2021 - 05.2022

Warehouse Team Member

City Beach
07.2019 - 02.2021

Door to Door Sales Representative

Simply Energy
02.2017 - 07.2017

Bachelor of Business Management - Marketing

Queensland University of Technology

Some College (No Degree) - Network+ (N10-009)

CompTIA
Teddy Masvikeni