Summary
Overview
Work History
Education
Skills
References
Personal Information
Timeline
Generic

Tegan Heath

Weston,NSW

Summary

I am a reliable, hard-working, and self-motivated individual. I am focused on providing a strong work ethic within the workplace. I enjoy a challenging position where I can utilise and expand my skill set to provide a positive contribution to my role.

Overview

15
15
years of professional experience

Work History

SIL Manager

Midsupport
Thornton, NSW
06.2024 - Current
  • Ensured compliance with regulatory requirements and industry standards across operations.
  • Managed incident reports and NDIS documentation to maintain accurate records.
  • Oversaw daily operations of multiple independent living houses for optimal functionality.
  • Led a team of disability support workers to deliver person-centered care effectively.
  • Liaised with families, support coordinators, and allied health professionals to coordinate services.
  • Fostered a supportive, values-driven team culture to enhance employee engagement.

Disability Support Worker

Midsupport
Thornton, NSW
12.2020 - 06.2024
  • Supported participants with daily living tasks while promoting independence.
  • Facilitated communication for nonverbal individuals to enhance interaction.
  • Collaborated with allied professionals to implement care plans effectively.
  • Monitored client progress and reported behavioral or health changes to supervisor.
  • Transported clients to appointments and social events as required.
  • Maintained accurate records of services, progress, and goals achieved.
  • Engaged with participants exhibiting challenging behaviors to foster positive outcomes.
  • Provided community support to enhance participants' social integration.

Practice Manager

Hunter Dental Group
, NSW
03.2014 - 12.2020
  • Oversaw all clinical and non-clinical staff to ensure optimal service delivery and operational performance.
  • Implemented policies and procedures related to patient care delivery in accordance with organizational standards.
  • Managed staffing for four dental surgeries, optimizing schedules for efficiency.
  • Coordinated regular visits to aged care facilities, enhancing patient outreach.
  • Conducted team meetings to foster collaboration and address operational concerns.
  • Processed monthly and weekly business reports to inform strategic decisions.
  • Addressed patient complaints to improve service quality and satisfaction.
  • Executed reception duties, including greeting patients and managing appointment bookings.
  • Developed infection control policies to maintain high standards of patient safety.

Team Member

KFC
Kurri Kurri
01.2010 - 03.2014
  • Delivered exceptional customer service consistently across all interactions.
  • Assisted manager with daily operational tasks to enhance team efficiency.
  • Ensured compliance with procedures and policies at all times.
  • Greeted customers upon entering the store with friendly demeanor.
  • Collaborated effectively with co-workers to maintain a positive work environment.
  • Maintained a professional attitude throughout all workplace activities.
  • Balanced end-of-day cash and ensured accurate banking procedures were followed.

Education

Certificate IV in Disability Support -

Reach For Training
Newcastle, NSW
01-2024

Open Foundation -

University of Newcastle
Newcastle, NSW
12.2017

Certificate III -

Dental Assisting
Sydney, NSW
12.2015

School Certificate -

Kurri Kurri High School
Kurri Kurri, NSW
12.2012

Skills

  • Team collaboration
  • Stakeholder management
  • Drive and motivation
  • Effective communication
  • Organization
  • Data management

References

  • Cindy Lindsay, 0427 632 292, Practice Manager - Hunter Dental Group
  • Cassidy Faulds, 0413 805 081

Personal Information

Date of Birth: 04/23/97

Timeline

SIL Manager

Midsupport
06.2024 - Current

Disability Support Worker

Midsupport
12.2020 - 06.2024

Practice Manager

Hunter Dental Group
03.2014 - 12.2020

Team Member

KFC
01.2010 - 03.2014

Certificate IV in Disability Support -

Reach For Training

Open Foundation -

University of Newcastle

Certificate III -

Dental Assisting

School Certificate -

Kurri Kurri High School

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Tegan Heath