Tegan McNiff
Whyalla,SA
Overview
8
8
years of professional experience
Work History
Travelling Team Member
Bunnings Warehouse
02.2023 - Current
- Short term roles within different stores in various positions
- Adapted to operational needs, taking on different roles to support workplace needs.
- Addressed and resolved customer concerns and complaints.
- Provide excellent customer service
Department Coordinator
Bunnings Warehouse
01.2020 - 02.2023
- Motivated team performance with hands-on leadership style.
- Organized, led and conducted annual performance appraisals for department team.
- Responsible for rostering team members and ensuring suitable floor coverage each day.
- Responsible for recruitment, interviewing and then hiring new employees and organising onboarding process.
- Resolved escalated customer complaints and answered questions regarding policies and procedures.
- Managed team operations in line with budgets and timelines.
- Organized workflow, delegated tasks and monitored performance to achieve goals.
- Adapt and implement changing health and safety regulations during COVID.
- Monitored inventory levels and maintained accurate stock records.
Department Supervisor
Bunnings Warehouse
10.2017 - 01.2020
- Deliver excellent customer service with a friendly and helpful attitude.
- Drive department standards with team members to present a full, clean, tidy and safe work environment.
- Assist with roster development and shift replacements.
- Develop seasonal merchandising plans, organise stock ordering and execute withing given timelines.
- Support senior leadership with store projects.
- On the store safety improvement team, organising monthly store safety checks and review.
Hospitality Worker
The Greenhouse Eatery/Pacific Dunes Golf Club
06.2015 - 11.2017
- Worked large-scale events, such as weddings and corporate days.
- Involved with the open and close of the facility, including cashing up and securing the premises
- Received onsite training as a barista (No formal qualifications)
- Set up restaurant for table service, take customer orders and deliver to table.
- Drive food and beverage cart on course and deliver service to golfers.
- Conduct regular inventory stocktakes, accept deliveries and organise stockroom.
Education
Diploma of Business Management And Leadership
Swinburne University of Tech
Melbourne, VIC05.2021
Skills
- Time Management
- Team Leadership
- Communication
- Customer Service
- Problem Solving
- Merchandise planning
- Initiative
Timeline
Travelling Team Member
Bunnings Warehouse
02.2023 - Current
Department Coordinator
Bunnings Warehouse
01.2020 - 02.2023
Department Supervisor
Bunnings Warehouse
10.2017 - 01.2020
Hospitality Worker
The Greenhouse Eatery/Pacific Dunes Golf Club
06.2015 - 11.2017
Diploma of Business Management And Leadership
Swinburne University of Tech