Overview
Work History
Education
Skills
Timeline
Generic

Tegan McNiff

Whyalla,SA

Overview

8
8
years of professional experience

Work History

Travelling Team Member

Bunnings Warehouse
02.2023 - Current
  • Short term roles within different stores in various positions
  • Adapted to operational needs, taking on different roles to support workplace needs.
  • Addressed and resolved customer concerns and complaints.
  • Provide excellent customer service

Department Coordinator

Bunnings Warehouse
01.2020 - 02.2023
  • Motivated team performance with hands-on leadership style.
  • Organized, led and conducted annual performance appraisals for department team.
  • Responsible for rostering team members and ensuring suitable floor coverage each day.
  • Responsible for recruitment, interviewing and then hiring new employees and organising onboarding process.
  • Resolved escalated customer complaints and answered questions regarding policies and procedures.
  • Managed team operations in line with budgets and timelines.
  • Organized workflow, delegated tasks and monitored performance to achieve goals.
  • Adapt and implement changing health and safety regulations during COVID.
  • Monitored inventory levels and maintained accurate stock records.

Department Supervisor

Bunnings Warehouse
10.2017 - 01.2020
  • Deliver excellent customer service with a friendly and helpful attitude.
  • Drive department standards with team members to present a full, clean, tidy and safe work environment.
  • Assist with roster development and shift replacements.
  • Develop seasonal merchandising plans, organise stock ordering and execute withing given timelines.
  • Support senior leadership with store projects.
  • On the store safety improvement team, organising monthly store safety checks and review.

Hospitality Worker

The Greenhouse Eatery/Pacific Dunes Golf Club
06.2015 - 11.2017
  • Worked large-scale events, such as weddings and corporate days.
  • Involved with the open and close of the facility, including cashing up and securing the premises
  • Received onsite training as a barista (No formal qualifications)
  • Set up restaurant for table service, take customer orders and deliver to table.
  • Drive food and beverage cart on course and deliver service to golfers.
  • Conduct regular inventory stocktakes, accept deliveries and organise stockroom.

Education

Diploma of Business Management And Leadership

Swinburne University of Tech
Melbourne, VIC
05.2021

Skills

  • Time Management
  • Team Leadership
  • Communication
  • Customer Service
  • Problem Solving
  • Merchandise planning
  • Initiative

Timeline

Travelling Team Member

Bunnings Warehouse
02.2023 - Current

Department Coordinator

Bunnings Warehouse
01.2020 - 02.2023

Department Supervisor

Bunnings Warehouse
10.2017 - 01.2020

Hospitality Worker

The Greenhouse Eatery/Pacific Dunes Golf Club
06.2015 - 11.2017

Diploma of Business Management And Leadership

Swinburne University of Tech

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Tegan McNiff