TENG KONG

Key achievements include excelled in hitting quarterly approval targets by 200% and yearly net funding targets by a substantial margin of 150%. Maintained a net promoter score of 100% resulting in an increased customer base and expanded referral partnerships with accountants and solicitors.

• Developed and maintained relationships with small business owners across multiple industries inclusive of retail, hospitality, property investors, health, construction, accounting and finance sectors with annual revenue up to $3 million and credit exposure up to $1 million secured and unsecured lending.
• Acquired and developed strong partnerships with internal key stakeholders in branch networks across South Sydney Illawarra, internal referral partners in commercial banking, private banking, premier and home lenders as well as external referral partners such as accountants, solicitors, mortgage brokers, business sales agents and real estate agents.
• Facilitate great customer conversations to understand customer goals and needs and provide relevant solutions inclusive of commercial lending of up to $1M secured and unsecured lending, asset finance, merchant facilities and everyday banking solutions with speed to market.
• Work closely with credit analyst and risk managers to implement risk mitigation strategies to meet customer settlements on time.

Renting 2 Buy (Start-Up) was established to help everyday Australians review income and budgets to facilitate their goal of homeownership.

Key achievements include managing and developed six external mortgage brokerage and two real estate agencies to ensure a high level of service is provided to clients and successfully settle 20 graduated clients from the incubation stage to the home purchase stage for more than 30 properties in both investment properties and owner-occupied homes which in turn profited the company of a range of $33k-$150k per deal settled. Manage a team of six both domestically and internationally, and responsible for processes optimization for clients and the internal team, which improves communication and streamline workflows, in turn increasing the productivity by 75%.

• Developed and implemented transition plans to ensure smooth transitions of new projects from one team to another.
• Monitored progress of transition activities, identified risks, and escalated issues as needed.
• Conducted meetings with stakeholders to define project requirements, scope, timeline and budget.
• Provided regular updates on transition progress to management and communicated potential delays or issues in a timely manner.
• Created detailed reports outlining key milestones achieved during the transition period along with any challenges faced by the team.
• Managed relationships between vendors and other third-party service providers throughout the entire transition period.

Key achievements include consistently write and submit an average of $2-3million worth of mortgages every and consistently settle an average $750k every month in the first year in mortgage brokering. Accumulated a loan book worth of $90million in home loans and $20million commercial loans by the third year.

• Provided guidance on the selection of loan products best suited for clients' needs.
• Created and maintained relationships with clients to ensure successful loan transactions.
• Communicated effectively with clients regarding details of their loans and kept them informed about status of their applications.
• Verified accuracy of all documentation prior to submission to underwriting department.
• Assisted clients in completing paperwork required for loan application process.
• Reviewed existing policies, procedures and regulations related to mortgage lending industry.
• Performed regular follow-ups on loan applications in order to meet deadlines.
• Built business base by word of mouth as result of maintaining positive relationships with former borrowers.

Key achievements include receiving multiple awards in relation to best customer service and cross sales across three roles in retail banking, Customer Service Representative, Customer Service Specialist, Business Banking Specialist. Received national best general insurance sales and state number one sales in personal loans. Participated in Ultimate Success in two consecutive years.