Tennille Hindmarsh
Penrith
Summary
Detail-oriented Clerical Coordinator with extensive experience in administrative support and office management. Skilled in coordinating clerical tasks, managing schedules, and maintaining organized filing systems. Enhanced operational efficiency by streamlining procedures and effectively managing tasks across various software applications.
Overview
22
22
years of professional experience
Work History
Clerical Coordinator
Cardiac Services Nepean Hospital
08.2021 - Current
- Provide leadership and management to admin staff, Senior and Junior Medical staff
- Support HoD, Staff specialists and other stakeholders throughout the hospital
- HealthRoster – rostering, payment schedules for clerical and medical staff
- Senior and junior medical recruitment, clerical recruitment
- Managed clerical tasks including data entry and document processing for patient records.
- Coordinated patient scheduling for cardiac procedures and follow-up appointments to optimize patient flow.
- Managed TESL applications, processed claims, and coordinated flight bookings to streamline travel logistics.
- Coordinated travel arrangements for staff members including flights, hotels, car rentals.
- Handled procurement processes and managed contracts for supplies and services to support operations.
- Assisted healthcare staff with administrative support and communication needs.
- Facilitated patient inquiries and provided information on services offered by the hospital.
- Overlooking 20+ outpatient clinics, rescheduling, adding
- Scheduling meetings, minute taking
- Organized meetings, prepared agendas, and documented minutes for departmental functions.
- Authored briefs and managed content for internal communications to ensure clarity and consistency.
- Collaborated with multidisciplinary teams to streamline workflow processes, enhancing service delivery within cardiac services.
- Developed filing systems for efficient access to patient information and records.
- Compiled data from various sources for reporting purposes.
- Handled confidential information in a professional manner.
- Ensured adherence to established policies and procedures within the department.
- Maintained databases with employee records and contact information.
- Ensured adherence to established policies and procedures within the department.
- Maintained databases with employee records and contact information.
Administration Officer Level 3
Cardiac Services Nepean Hospital
01.2020 - 01.2021
- Managed front desk operations, ensuring patients were greeted promptly and directed to appropriate services for efficient care.
- Coordinated patient care activities within Cardiac Services department, facilitating seamless communication and support for patient needs.
- Managed scheduling for cardiac tests and follow-up appointments.
- Booking cathlab patients
- Booking cathlab patients into PAC
- Book tests with referrals
- Follow up appointments from clinic
- Facilitated communication between patients and medical staff effectively.
- Maintained accurate patient records and documentation systems.
- Oversaw inventory management for medical supplies and equipment, ensuring availability and readiness for clinical operations.
- Trained new team members on departmental protocols and procedures.
- Corresponding/liaising with Drs / AT regarding patients
- Answering phones
- Faxing, emailing results or referrals
- File preparation for clinics
- Cathlab
Administration Officer Level 2
Westmead Hospital
08.2020 - 01.2020
- Managed medical records and ensured compliance with hospital policies and regulations.
- Facilitated interdepartmental communication to improve collaboration on patient care
- Facilitated communication between departments to support patient care initiatives.
- Coordinated and arranged meetings for departmental staff
- Assisted in inventory management of medical supplies and equipment for daily operations.
- Provided training and support to new staff members on hospital procedures.
- Developed procedures to streamline administrative tasks within the department.
- Monitored patient flow to optimize service delivery and reduce wait times.
- Operation of main switch telephones
- Health roster
- Admin / Doctor rosters
- QARS audit entry
- IPMS data entry, booking, rescheduling
- Paging of medical/professional staff
- Coordinated collection and drop-off from ICPMR to ensure timely processing of samples
- Ensured easy retrieval of important files and records
- Executed proper disposal procedures for confidential documents
- Retrospective revenue recovery
- Undertake all op suite billing
Assistant in Nursing
St. Luke’s Aged Care – Lulworth House
03.2005 - 08.2008
- Monitored vital signs, promptly reporting changes to nursing staff to facilitate timely interventions.
- Assisted residents with daily living activities and personal hygiene.
- Documented patient care activities in electronic health records.
- Collaborated with multidisciplinary teams to develop and optimize individualized care plans for residents.
- Educated residents on health management and wellness practices.
- Provided emotional support and companionship, fostering a comforting environment for residents and families.
- Answered call lights promptly and responded to patient needs accordingly.
- Maintained cleanliness and safety of resident living areas and equipment.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Performed manual handling of patients to ensure safe transfers and mobility.
- Implemented infection control measures to maintain a safe environment for residents.
- Assisted healthcare staff with medication administration to ensure timely dosing for patients.
- Participated in training sessions to improve caregiving techniques and skills.
Physiotherapy Assistant
St. Luke’s Aged Care – Lulworth House
03.2005 - 08.2008
- Assisted physiotherapists in developing and implementing treatment plans.
- Supported patients with exercises to improve strength and mobility.
- Educated patients and families on tailored home exercise routines and safety practices to enhance recovery.
- Provided education on home exercise programs designed specifically for each patient's needs.
- Monitored patient progress and reported significant changes to care team, facilitating timely adjustments in treatment.
- Collaborated with multidisciplinary teams to enhance patient care strategies.
- Observed patients during treatments to assess their response and report any adverse reactions or changes in condition.
- Encouraged patient participation in daily living activities to foster independence and improve overall quality of life.
- Assisted with the application of physical modalities such as hot packs, cold packs, ultrasound machines, electrical stimulation devices, and traction units.
- Set up treatment areas with necessary equipment for each patient's individual needs.
- Maintained equipment and ensured a clean therapy environment.
- Documented patient interactions accurately in medical records systems.
- Participated in training sessions to improve service delivery standards.
- Provided technical instruction on the use of assistive devices such as splints or braces.
Administrative Assistant
St. Luke’s Aged Care – Lulworth House
03.2005 - 08.2008
- Answer and screen telephone calls
- Minute taking during meetings
- Resolved customer complaints and suggestions to enhance service quality.
- Collaborated with other departments to facilitate effective communication and workflow.
- Updating forms and preparing document folders
- Microsoft software skills – works, word, excel, access, outlook
- Managed courier services for document delivery.
- Relieved administrative staff during breaks to maintain office operations and support workflow.
- Carry out any duties requested by the Director of nursing, Deputy director of nursing and Assistant director of nursing
- Assisting with accounting procedures - accepting payments of bills using EFTPOS facilities
- Ordering stock: stationary / foods / medical supplies
- Collected and distributed incoming mail throughout the facility.
- Set up rooms for meeting scheduled on that day
- Responsible for opening and closing of reception / admin departments
- Understanding of confidentiality and privacy - responsible for arranging exchange and replacement of confidential bin
- Trained in fire safety and am competent of the procedures to follow in the event of a fire alarm being activated
- Correspond with doctors via: telephone, e-mail or facsimile regarding their patients
- Am competent with medical terminology
- Am well versed on OH&S procedure and reporting hazards and risks
- Attend to filing as required
- Coordinated taxi bookings for residents and their relatives.
- Executed audit processing to ensure compliance with company policies and maintain financial accuracy.
- Carry out admissions and discharges
- Arrange for electrical appliances to be tested and tagged by an electrician prior to use
- Distributed staff uniforms to new employees.
Kitchen hand / cashier
Pizza Hut
01.2004 - 03.2005
- Cash handling / maintaining a cash flow
- Processed customer requests to enhance service speed and satisfaction
- Resolved customer complaints to improve overall experience
- Food handling and hygiene
- Conducted thorough cleaning of facilities to maintain hygiene standards
- Executed inventory count procedures
- Answering telephones
Education
Year 10 High School Certificate -
Cambridge Park High School
Penrith, New South Wales01-2002
Certificate III - Aged Care Work
TAFE N.S.W
Kingswood Campus, Western SuburbsSkills
- Health roster management
- Patient communication
- Management coordination
- EMR expertise
- PowerChart familiarity
- QARS experience
- Patient flow portal navigation
- HTrak usage
- AFM online competency
- Microsoft software proficiency
- Logistics coordination
- Process improvement
- Problem solving
- Self-directed work ethic
- Team collaboration skills
- Client relationship management
- Statewide email communication
- Problem solving
Timeline
Clerical Coordinator
Cardiac Services Nepean Hospital
08.2021 - Current
Administration Officer Level 2
Westmead Hospital
08.2020 - 01.2020
Administration Officer Level 3
Cardiac Services Nepean Hospital
01.2020 - 01.2021
Assistant in Nursing
St. Luke’s Aged Care – Lulworth House
03.2005 - 08.2008
Physiotherapy Assistant
St. Luke’s Aged Care – Lulworth House
03.2005 - 08.2008
Administrative Assistant
St. Luke’s Aged Care – Lulworth House
03.2005 - 08.2008
Kitchen hand / cashier
Pizza Hut
01.2004 - 03.2005
Year 10 High School Certificate -
Cambridge Park High School
Certificate III - Aged Care Work
TAFE N.S.W