Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TENZIN NORBU

Manjimup,WA

Summary

Experienced banking professional with over 10 years of experience in various positions at the Bank of Bhutan. Proven track record in customer service, financial transactions, and problem-solving. Currently working as a support worker and carer in Australia, demonstrating strong interpersonal and communication skills. Seeking to leverage extensive banking experience and customer service expertise in a Customer Banking Specialist role at Commonwealth Bank.

Overview

15
15
years of professional experience

Work History

Support Worker

Shire of Manjimup
07.2023 - Current
  • Provide support to seniors and individuals with disabilities
  • Assist with daily living activities and ensure a safe living environment
  • Communicate effectively with clients and their families.
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Promoted community integration by providing extensive physical, emotional and social support.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Conducted home visits to assess clients' home environment and provide support.
  • Facilitated peer support groups to help clients connect with others.

Carer

Baptistcare Moonya
05.2021 - Current
  • Provide personal care and support to residents
  • Assist with mobility, medication management, and daily activities
  • Foster a compassionate and supportive environment.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
  • Remained alert to problems or health issues of clients and competently responded.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.

Checkout Operator

Coles
02.2019 - 04.2023
  • Processed customer transactions accurately and efficiently
  • Provided excellent customer service and handled customer inquiries
  • Maintained a clean and organized checkout area.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Operated and closed out drawers with high accuracy to maintain balanced registers.
  • Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.

Various Positions

Bank of Bhutan
11.2009 - 12.2017
  • Managed customer accounts and transactions efficiently
  • Provided exceptional customer service and resolved customer inquiries
  • Assisted in loan processing and financial advisory services
  • Conducted financial transactions and ensured compliance with banking regulations.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Identified issues, analyzed information and provided solutions to problems.

Education

MBA -

Edith Cowan University
Joondalup, WA
07.2020

Skills

  • Customer Service
  • Financial Transactions
  • Problem-Solving
  • Communication
  • Interpersonal Skills
  • Time Management
  • Attention to Detail

References

Available upon request

Timeline

Support Worker

Shire of Manjimup
07.2023 - Current

Carer

Baptistcare Moonya
05.2021 - Current

Checkout Operator

Coles
02.2019 - 04.2023

Various Positions

Bank of Bhutan
11.2009 - 12.2017

MBA -

Edith Cowan University

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TENZIN NORBU