Summary
Overview
Work History
Education
Skills
Timeline
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Terence Ryan

Crace,ACT

Summary

Motivated gambling industry worker with great people skills and time management abilities. Learns new assignments quickly and always follows gaming commission rules. Dependable, results-driven and cross-trained in multiple positions.

Courteous Bar Attendent with experience quickly and professionally processing, paying out and verifying jackpots and making change for guests. Talented at troubleshooting gaming machine and equipment problems. Respectful, customer-oriented and efficient with over 20 years of experience.

Reliable [Job Title] brings strong background in gambling operations and customer service. Attentive, hardworking and detail-oriented in face of challenging daily assignments. Goes above and beyond to help each customer. Sharp professional proudly offering expertise in [Area of expertise] and [Area of expertise]. People-oriented with friendly and likable demeanor. Skilled in exchanging paper currency for chips or coins, inspecting cards and equipment and maintaining machines and gaming areas.

Offering over 20 years of cash handling and customer service experience in gaming industry as well as customer service / reception/ supervisory & management skills.

Overview

18
18
years of professional experience

Work History

Bar Gaming Attendant /Supervisor

Canberra Southern Cross Club
Phillip, ACT
07.2011 - 02.2022
  • Welcomed and greeted customers, answered questions and provided excellent customer service to contribute to memory-making experience.
  • Maintained clean and safe work environment and monitored immediate area and surroundings for trash and debris.
  • Monitored gaming activities in assigned area for gaming illegal actions or suspicious activities.
  • Understood and demonstrated proper play of games to promote safety practices while opening, operating and closing venue.
  • Reset and refilled slot machines with tickets and money.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Handled day-to-day customer contact via phones, faxes and emails.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.

Bar Supervisor

Penrith Leagues Club
Penrith, NSW
03.1990 - 03.1995
  • Completed bar opening and closing procedures.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Handled cash accurately and prepared nightly deposits.
  • Purchased supplies according to expected demand.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Poured and prepared mixed drinks for over customers daily.

Bar Man

Seven Hills/ Toongabbie RSL Club
Seven Hills, NSW
03.1988 - 06.1990
  • Maintained accurate cash drawer
  • Increased bar revenue through development and marketing of featured cocktails.
  • Completed regular bar inventories and daily requisition sheets and increased sales and profits.
  • Maintained relationships with restaurant vendors to facilitate effective inventory management and implement cost controls.
  • Improved and applied social media marketing strategies to increase patronage.
  • Orchestrated numerous private parties, business meetings and formal engagements.

Education

Law Enforcement

Sydney University
10.1994

Skills

  • Excellent Communication
  • Analytical and Critical Thinking
  • Multitasking Abilities
  • Attention to Detail
  • Teamwork and Collaboration
  • Dependable and Responsible
  • Active Listening
  • Teambuilding
  • Hold RSA & RCG Certificates (ACT)

Timeline

Bar Gaming Attendant /Supervisor

Canberra Southern Cross Club
07.2011 - 02.2022

Bar Supervisor

Penrith Leagues Club
03.1990 - 03.1995

Bar Man

Seven Hills/ Toongabbie RSL Club
03.1988 - 06.1990

Law Enforcement

Sydney University

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Terence Ryan