Summary
Overview
Work History
Education
Skills
References
Timeline
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Teresa Sinclair

Noarlunga,Australia

Summary

Dynamic office administrator with extensive experience at Royal Adelaide Hospital, excelling in customer service and advanced Microsoft skills. Proven ability to enhance operational efficiency and mentor new staff. Adept at problem-solving and time management, contributing to successful appointment scheduling and patient communication in a fast-paced environment.

Overview

27
27
years of professional experience

Work History

Office Administration

Royal Adelaide Hospital, Outpatients
Adelaide, SA
01.2021 - Current
  • Customer Service at Front Desk with checking in outpatients and queries.
  • Phone liaising with outpatients.
  • Booking appointments and cancelling on Sunrise for outpatients.
  • Liaising with nurses and staff members.
  • Folding Machine Patient Letters.
  • Referral scanning and booking.
  • Provided guidance and training to new staff members regarding best practices when it comes to office administration tasks.

Professional Figure Skating Coach

Ice Arena
Thebarton, Australia
01.1999 - Current
  • As a coach of an Australian team I have responsibilities to keep up professional training around the world learning and producing the Australian skaters with more knowledge and skills to keep up with the growing sport in this country.
  • Coordinating travel arrangements and schedules for interstate and overseas seminars and competitions.
  • Setting up meetings with parents, skaters and other coaches regarding rules, KPI’s, strength and conditioning and healthy food in sports.
  • Looking after financial records and mentoring new and upcoming coaches.
  • Completing the Coaching Certificate to be able to coach at Olympic level.
  • Teaching a child through all the stages of competitive competitions and now performing in Disney On Ice in USA in lead roles.
  • Taking my team to compete at a world championship.

Commercial Cleaner

Grimebusters
, Australia
01.2017 - 01.2018
  • This was a cleaning job after hours working for businesses such as Bernie & Lewis, Sterling Homes & Murray Lawyers.
  • Cleaning, stocking and supplying designated facilities areas with dusting, sweeping, vacuuming, mopping and rest room cleaning.

Office Administration

Department of Education and Children Services
Adelaide, Australia
01.2000 - 01.2012
  • Customer service by phone, online education IT help, cash and credit card handling recording for family day care courses
  • Stock taking, filing, meeting minutes, editing learning guides
  • Booking flights, accommodation for teacher conferences
  • Organisation of meetings
  • I was part of the team that had the first online course through the government.
  • Many Microsoft courses advance Excel was a highlight.

Office Administration (Trainee)

Shadow Minister for Environment
, Australia
01.1999 - 01.2000
  • Customer service by phone
  • Stock taking, filing, meeting minutes
  • Organisation of meetings
  • Mail outs
  • Flyer designs
  • Producing new flyers for the Minister
  • Learning about the Government

Education

Diploma -

Business, Travel and Tourism
01.2017

Level III -

Australian Accredited Professional Skating Coach
01.2015

Certificate III -

Office Administration
01.2000

Skills

  • Organizational skills
  • Self-management
  • Problem solving
  • Travel industry expertise
  • Advanced Microsoft skills
  • Customer service
  • Time management

References

  • Pallavi Chande, Line Manager RAH Outpatients, 0431413041
  • Bernadette Mercurio, Australian Professional Skaters Association President, 0403 367 093
  • Gaill Layton, Team Leader DECD, 0466 396 204

Timeline

Office Administration

Royal Adelaide Hospital, Outpatients
01.2021 - Current

Commercial Cleaner

Grimebusters
01.2017 - 01.2018

Office Administration

Department of Education and Children Services
01.2000 - 01.2012

Professional Figure Skating Coach

Ice Arena
01.1999 - Current

Office Administration (Trainee)

Shadow Minister for Environment
01.1999 - 01.2000

Diploma -

Business, Travel and Tourism

Level III -

Australian Accredited Professional Skating Coach

Certificate III -

Office Administration

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Teresa Sinclair