Terri-lee Richmond
Taylors Beach,Qld
Summary
Proven track record in enhancing customer satisfaction at Palm Island Barge Co., adept in complaint handling and data entry. Demonstrated ability to foster customer loyalty through exceptional service, leveraging customer support skills for positive outcomes. Excelled in payment processing, showcasing a blend of technical proficiency and interpersonal acumen.
Overview
18
18
years of professional experience
Work History
Customer Service Officer
Palm Island Barge Co.
Lucinda Qld
11.2019 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Dater entering booking and freight and taking payments
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Cash handling and creating banking spreadsheets for individuals payment, for banking
- Assisted call-in customers with questions and orders.
- Developed strong rapport with customers, fostering loyalty and repeat business through personalised service.
Cleaner
Ingham Agencies
Ingham
09.2013 - 10.2019
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Increased customer satisfaction by maintaining clean restrooms and public spaces in a timely manner.
Bartender
Freemasons Hotel
Gympie, QLD
03.2010 - 06.2012
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Customer Service Cashier
Prices Plus
Tully, QLD Townsville QLD
06.2006 - 06.2009
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Tully State High School
Tully, QLD11.2007
Skills
- Customer Support
- Complaint Handling
- Data Entry
- Customer Focus
- Payment Processing
- Customer Relations
Timeline
Customer Service Officer
Palm Island Barge Co.
11.2019 - Current
Cleaner
Ingham Agencies
09.2013 - 10.2019
Bartender
Freemasons Hotel
03.2010 - 06.2012
Customer Service Cashier
Prices Plus
06.2006 - 06.2009
Tully State High School