TERRI-LOUISE DELLA-TORRE

Second Valley,Australia

Summary

Dynamic and results-driven professional with extensive experience at Weeroona Hotel, excelling in gaming and bar operations. Proven track record in staff leadership and exceptional customer service, ensuring guest satisfaction. Skilled in cash handling and inventory management, consistently maintaining high standards of hygiene and efficiency in fast-paced environments.

Overview

years of professional experience

Certification

Work History

Responsible Person / Gaming Manager / Bartender / Waitress / Kitchen Hand / Cleaner

Weeroona Hotel

Wallaroo, South Australia

01.2020 - 10.2025

Managed day-to-day bar and gaming operations with adherence to Responsible Person, RSA, and licensing requirements.
Supervised and supported staff to maintain consistent service quality.
Oversaw cash handling, reconciliations, and gaming reporting accurately.
Managed stock control, reordering, and venue opening/closing.
Provided professional and friendly service to ensure guest satisfaction.

Barista / Responsible Person

Café Mia

Wallaroo, South Australia

01.2016 - 09.2019

Prepared and served high-quality barista-made coffee and menu items.
Conducted daily operations and supervised staff as Responsible Person.
Handled POS transactions and daily reconciliations.
Maintained efficiency, cleanliness, and presentation in a busy café environment.

Waitress / Barista

Mediterranean Café Ristorante

Glenelg, South Australia

09.2013 - 12.2015

Provided quality table service and beverage preparation.
Processed orders and payments promptly and accurately.
Maintained dining area hygiene and customer service standards.

Education

Year 10 Completed -

Secondary School

South Australia

Skills

Exceptional customer service and communication
Staff leadership & supervision
Gaming and bar operations
Cash handling & POS systems

Beverage preparation & mixology
Food safety & hygiene compliance
Stock control & inventory management
Organisation & time management