THANH YEN ANH LU (LYNNA)
Mandurah,WA
Summary
Motivated and compassionate Support Worker with a desire to delivering high-quality, respectful care that promotes client independence and dignity. A hardworking skilled worker who is fast to learn new processes and has the ability to solve problems and adapt to changing customer and organizational requirements. Possess excellent communication, documentation, time management and multitasking skills. Ready to assist the team in achieving corporate objectives. Dedicated to preserving professional connections to boost revenue and advance company objectives.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Support Worker
Partnercare Australia
04.2023 - 08.2024
- Assisted clients with their physical needs and providing emotional support
- Worked closely and collaboratively with clients to explore their needs, put support in place and create opportunities to enhance their wellbeing and growth
- Organized activities and providing companionship
- Provided assistance with day-to-day activities such as bathing, dressing, meal preparation, and household tasks
- Helped clients to develop new skills so that clients can live as independently as possible
- Monitored client condition and reporting changes or concerns to supervisor
Waitress
Tao Cafe
01.2021 - 01.2023
- Supervised 6 staff members and allocate task within the restaurant to make sure operation run smoothly
- Listened carefully and understand guest requests, provide comfort and respect for customer
- Resolved conflicts between patrons and the restaurant where both parties can negotiate a win
- Be calm, polite, and patient while multitasking and communicating with customers, show customers value for their needs and time.
Waitress
Chopstick Restaurant
01.2021 - 01.2022
- Communicate with customers verbally to help them better understand reality
- Trained new waitress in providing excellent customer service and positive language when providing solution to conflicts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Waitress
U&I Restaurant
01.2020 - 01.2021
- Welcome customers warmly to make customers feel welcome when coming to the restaurant
- High level of integration with guests and the public with a diverse range of ethnicities
- Working effectively with patrons from diverse backgrounds and maintaining a level of respect in response to cultural beliefs and practices.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Education
Bachelor of Community Services -
Stott's College
Perth, Western Australia12.2024
Bachelor of International Hotel and Resort Management -
Edith Cowan University
Joondalup, Western Australia01.2022
Diploma of Hotel Management -
Edith Cowan College
Joondalup, Western Australia01.2021
Skills
- Hard working, adaptable, and punctual
- Honest, trustworthy, patient, and friendly person
- Ready to follow instruction and enthusiastic to learn
- Dedicated and compassionate
- Organized and detail-oriented
- Strong interpersonal and communication skills
- Able to multi-task and manage time efficiently
- Ability to work individually or in a team
Certification
- Working with Children Check
- Police Clearance
- Fist Aid
- Driver licence
- Quality, Safety and You
- Follow safe work practices for direct client care
- Basic emergency life support
- Cardiopulmonary resuscitation (CPR)
- Support Effective Communication Module
- Supporting Safe and Enjoyable Meals
- New Worker NDIS Induction Module
- The Basics of Infection Prevention and Control
References
- Trinh Vo, Tao Cafe's Manager, (+61)-452 107 106
- Amy Ly, Partnercare Australia's Service Manager, (+61)-451 585 316
Timeline
Support Worker
Partnercare Australia
04.2023 - 08.2024
Waitress
Tao Cafe
01.2021 - 01.2023
Waitress
Chopstick Restaurant
01.2021 - 01.2022
Waitress
U&I Restaurant
01.2020 - 01.2021
Bachelor of Community Services -
Stott's College
Bachelor of International Hotel and Resort Management -
Edith Cowan University
Diploma of Hotel Management -
Edith Cowan College
- Working with Children Check
- Police Clearance
- Fist Aid
- Driver licence
- Quality, Safety and You
- Follow safe work practices for direct client care
- Basic emergency life support
- Cardiopulmonary resuscitation (CPR)
- Support Effective Communication Module
- Supporting Safe and Enjoyable Meals
- New Worker NDIS Induction Module
- The Basics of Infection Prevention and Control
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