Summary
Overview
Work History
Education
Skills
References
Timeline
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Promodh Elisha Johnson Titus

Canberra,ACT

Summary

A motivated mental health support professional and team leader with experience across multiple sectors. Strengths include client relationship management; disability support; records management; and OH&S processes. Recognised as a collaborative team player with a positive, can do attitude and highly organised approach who is passionate about delivering exceptional customer service in a warm and engaging manner. Proven ability to deliver high levels of care and build strong rapport with clients, at all times displaying empathy and high levels of professionalism and confidentiality.

Overview

14
14
years of professional experience

Work History

Mental Health Support Worker

Haven Care Australia
02.2020 - Current
  • Working closely and collaboratively with clients to explore their needs, put support in place and create opportunities to enhance their wellbeing and growth
  • Develop and maintain trusted relationships with clients and their families
  • Support clients with daily living activities including dressing, feeding, cleaning, linen management, yard maintenance and maintaining acceptable standards of personal hygiene
  • Coordinate and participate in lifestyle events including leisure and recreational activities
  • Identify the need for the development of behavioural support plans and implement these to ensure individual changing needs are met
  • Maintain accurate records through case notes and handover documents for the purpose of communicating clients’ needs after hours.


Team Leader position

  • Provide strong leadership, coaching and mentoring to the team
  • Key contact and relationship champion with management, carers, individual clients and their families
  • Ensure any client complaints are dealt with at a local level to the satisfaction of clients and carers and in line with organisational expectations.
  • Attend service meetings, case conferences and reviews and undertake case co-ordination and reporting as necessary
  • Manage filling shifts and making day-to-day changes to ensure services and support of clients is maintained

Nightfill

Woolworths
04.2013 - 05.2014
  • Restocking shelves
  • Regular use of store equipment including pallet jacks
  • Organize existing inventory, making it easily & safely accessible
  • Work safely in accordance with legislation and all supermarket safety policies and procedures
  • Perform other duties as requested by the nightfill captain & store manager

Logistics Coordinator

Aambianz Pty Ltd
12.2009 - 02.2013
  • Created reports to provide insights into logistics operations and performance.
  • Enhanced supply chain efficiency by optimizing shipping schedules and routes.
  • Monitored inbound and outbound freight operations to establish timely delivery of packages.
  • Ensured safe work environment by following all safety guidelines and wearing appropriate personal protective equipment.
  • Factory work including assembly and using tools like a drop saw and drill machines.
  • Drove materials from one site to another to for timely delivery
  • Wrap pallets in plastic wrap and attach merchandise tags to prepare for shipping.

Disability Support Worker

Sunshine Homes for People with Disabilities
04.2011 - 11.2011
  • Encourage community participation and independence building in the disadvantaged and disabled
  • Providing general practical and emotional support to people in order to promote their independence and recovery
  • Provide advice and assistance to clients on personal budgeting
  • Organise community-based programs and events
  • Accompany clients on their weekly shopping and outdoor activities
  • Participate in the creation and delivery of tailored care plans
  • Operated within duty of care and organisational requirements.

Education

Diploma in Community Service Work -

TAFE
NSW
01.2011

Bachelor of Arts -

Bishop Heber College
India
01.2005

Skills

  • Customer relationship management
  • Client and family advocacy
  • Collaboration
  • Ability to work well under pressure
  • Problem solving
  • Records management
  • Medication monitoring
  • Microsoft Office Suite

References

Available upon request.

Timeline

Mental Health Support Worker

Haven Care Australia
02.2020 - Current

Nightfill

Woolworths
04.2013 - 05.2014

Disability Support Worker

Sunshine Homes for People with Disabilities
04.2011 - 11.2011

Logistics Coordinator

Aambianz Pty Ltd
12.2009 - 02.2013

Diploma in Community Service Work -

TAFE

Bachelor of Arts -

Bishop Heber College
Promodh Elisha Johnson Titus