Thao Nguyen
Melbourne,Victoria
Summary
I am a dynamic and efficient Barista-All Rounder at Coffee Exchange, recognised for my outstanding customer service skills and expertise in latte art. I have developed expertise in multitasking within fast-paced environments, consistently delivering exceptional service while effectively managing inventory levels. I possess exceptional proficiency in utilising Point of Sale (POS) systems and optimising team efficiency, which has substantially elevated customer satisfaction levels.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista, All - Rounder
Coffee Exchange
Melbourne, Victoria
01.2020 - 01.2025
- Consistently preparing and serving coffee to the highest standards while enhancing proficiency in latte art techniques.
- Received customer orders and communicated them to the team for preparation; supported the staff during peak order times.
- Supervise counter service to ensure that guest requirements are fulfilled with an exceptional standard of food and beverage offerings.
- Handling transactions with customers, providing outstanding customer service
- Managed inventory and supplies to guarantee availability of materials
- Ensure that the workspace is maintained in a clean and organised manner to adhere to health standards.
Education
Bachelor of Business And International Business
Monash University
CaulfieldSkills
- Customer service
- Multitasking
- Espresso Machine & Tamping
- Milk and latte art
- Point-of-Sale System (POS)
- Ability to work well under pressure
- Problem solving skill
- Speed and efficiency
Languages
Vietnamese
Native/ Bilingual
Certification
- Barista Certificate, 2019
- Responsible Service of Alcohol, 2020
References
References available upon request.
Timeline
Barista, All - Rounder
Coffee Exchange
01.2020 - 01.2025
Bachelor of Business And International Business
Monash University
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