Thao Nguyen (Jamie)
Springvale,VIC
Summary
I'm an enthusiastic person with 2 years experience in delivering exceptional service in the food industry, skilled in meeting customer needs, addressing complaints in timely manner. I maintain focus and positive attitude in the high-volume environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Hoa Tran Restaurant
01.2023 - Current
- Welcome customers to the restaurant.
- Introduce costumers to the menu and announce daily ot seasonal menu special.
- Take customers' orders for food and drink.
- Collect food orders from the kitchen, verifying that they are correct and serving them to customers.
- Set up the table with dishes, glasses, flatware and refill condiments.
- Do opening and closing procedures.
Front of House Staff Member
BBQK Buffet
09.2023 - 03.2024
- Greet costumers and take drink orders.
- Recommend various kinds of food and dessert.
- Clean the hot grill, take out the used plates to give costumers more space.
- Keep the service area clean and maintain stock of plates and cups.
- Handle payments.
Waitress
1986 Coffee
06.2022 - 11.2022
- Welcome costumers, answer customers' questions.
- Take drink orders and record order information.
- Bring drink from the bar and inform drinks that costumers ordered.
- Resolve costumers' complaints to maintain customer satisfaction..
- Clean and prepare the table when they finished.
Education
Bachelor of Business Administration - Hospitality Administration And Management
Melbourne Polytechnic
Preston, VIC12.2026
Skills
- Customer services
- Working under pressure
- Time Management Skills
- Food Preparation and Safety
- Order Packaging
- Cash Management
- Table Setting Arrangement
Languages
English
Vietnamese
Certification
- Responsible Service of Alcohol (RSA)
Timeline
Front of House Staff Member
BBQK Buffet
09.2023 - 03.2024
Front of House Staff Member
Hoa Tran Restaurant
01.2023 - Current
Waitress
1986 Coffee
06.2022 - 11.2022
Bachelor of Business Administration - Hospitality Administration And Management
Melbourne Polytechnic
Similar Profiles
Qui TangQui Tang
Warehouse Packer at Hoa TranWarehouse Packer at Hoa Tran
Bang LyBang Ly
Front of House Staff Member at Viet Hoa RestaurantFront of House Staff Member at Viet Hoa Restaurant
Ngoc Van DinhNgoc Van Dinh
Supervisory assistant at Hoa Sen RestaurantSupervisory assistant at Hoa Sen Restaurant