Thao Truong
YERONGA,QLD
Summary
Flexible hard worker ready to learn and contribute to team success. Ready to help the team achieve the company goals.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Orrganized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
3
3
years of professional experience
Work History
Support Worker
SunnyCare
Sunnybank Hill
09.2023 - Current
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Helped clients manage and reach individual goals, supporting independent progression and social skills..
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
- Accompanied clients to appointments and community outings, ensuring they had access to necessary services and social opportunities.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
Manager - Business Operations
Fairfield Bakery
Fairfield
03.2021 - 12.2023
- Optimized inventory management processes, reducing waste while maintaining adequate stock levels to meet demand.
- Analyzed market trends and competitor activities to identify opportunities for growth or improvement the business.
- Trained new hires, providing information, and insight into corporate policies and procedures.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
Support Worker
Infinity Q Care
Inala
06.2022 - 11.2023
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
Field Placement Student
Picabeen
YERONGA, QLD
06.2022 - 11.2022
- Built strong, lasting relationships with lucrative clients by utilizing active listening, effective communication and dynamic interpersonal skills.
- Shadowed fully qualified professionals to gain deep understanding of assessment, intervention and consultation processes.
- Studied regularly to stay current on terminology and treatment strategies.
- Promoted critical thinking skills by incorporating problem-solving activities into daily lessons.
Education
Bachelor of Human Service - Human Service And Social Work
QUT
07.2023
Skills
- Daily living assistance
- Confidentiality and Privacy
- Mobility Assistance
- Meal Planning and Preparation
- Life Skills Development
- Documentation abilities
- Skill Development
- Teamwork and Collaboration
- Multitasking
- Problem-Solving
- Time Management
- Patient support
- Active Listening
- Written Communication
- Team building
- Analytical Thinking
- Self Motivation
Languages
English
Professional Working
Vietnamese
Native or Bilingual
Timeline
Support Worker
SunnyCare
09.2023 - Current
Support Worker
Infinity Q Care
06.2022 - 11.2023
Field Placement Student
Picabeen
06.2022 - 11.2022
Manager - Business Operations
Fairfield Bakery
03.2021 - 12.2023
Bachelor of Human Service - Human Service And Social Work
QUT